From the vibrant Westfield shopping centres to the popular department stores of Oxford Street, find out how to navigate some of London’s most fabulous shopping areas with this guide to accessible shops in London.
Piccadilly and Knightsbridge
Harrods
Browse a luxurious collection of fashion, fine homewares and delicious treats in the food halls of world-famous Harrods.
The Knightsbridge department store is a 10-minute bus ride from the closest accessible Tube station, Green Park. Cross the road from the station's exit onto Piccadilly to get to stop H and take the 9 bus towards Hammersmith or the 14 bus towards Putney Heath. Get off the bus at the Knightsbridge Station (Harrods) stop, a two-minute journey from the store.
The store has level access from Basil Street, Brompton Road and Hans Crescent, with friendly doormen available to assist with the heavy doors at these entrances. You can find step-free access to all seven floors via the wheelchair-friendly lifts.
LEGO Store London
Spend a fun-filled afternoon exploring LEGO Store London, the largest LEGO shop in the world. This huge two-floor store has an accessible lift and is home to an exciting array of LEGO attractions, including a 6.5-metre (21ft) statue of Big Ben and a full-size London Tube carriage.
Fortnum & Mason
Stop by the traditional fine food stockist Fortnum & Mason, famous for its luxurious food hampers, huge collection of tea and picture-pretty interior.
The store is five minutes away on the ground or a three-minute bus ride from Green Park Tube station (leave from stop J on the same side of the road as the station exit, via buses 9, 14, 19, 23 or 38). The Piccadilly entrance offers step-free access to the store, and lifts go to all levels suitable for wheelchair users, as well as accessible toilets on the first and second floors.
If you need a post-shopping treat, visit wheelchair-friendly The Parlour to indulge in an afternoon tea-inspired ice cream sundae.
Regent Street
Hamleys
Hamleys is one of the greatest toy stores in the world and can be reached from Green Park by bus in about 10 minutes. Get on the 22 bus towards Oxford Circus at Green Park from stop R – which is on the same side of the road as Green Park’s Piccadilly entrance – and get off at Conduit Street (Savile Row) stop Q. It’s then a two-minute journey from the bus stop to the front of the store, which has level access for visitors in wheelchairs.
Using the wheelchair-friendly lift, explore each of the store’s seven floors, which have the latest gadgets, board games, Hamleys' signature teddies and more.
Find a wheelchair-friendly toilet for visitors on the fifth floor.
Liberty London
Pick up special gifts at Liberty London, an independent department store on Regent Street with a wide range of luxury fashion and homewares.
The store is a three-minute journey, and it's around the corner from Hamleys. The main entrance on Great Marlborough Street, some in-store services and the second-floor restaurant all have step-free access, and two wheelchair-accessible lifts provide access to all floors located in the Accessories Emporium, as well as accessible toilets on the second and fourth floors.
Oxford Street
Oxford Street is best accessed by bus or taxi, as Oxford Circus, Marble Arch and Bond Street Tube stations don’t offer step-free access. It’s 15 minutes on the ground from the nearest accessible station at Green Park, while the main shopping street is served by plenty of buses. You can take bus 22 from Green Park to Oxford Circus Tube station.
Find out more about accessibility at Oxford Street with AccessAble's access guide.
Selfridges
With everything from designer clothing and fine jewellery to kitchenware, Selfridges is a must-visit when shopping in London.
Find step-free entrances via Duke Street, Oxford Street, Edward Mews and Orchard Street. The Orchard Street entrance leading to the store’s magnificent food hall has automatic doors, and lifts and escalators travel to all levels from the ground floor.
Each floor offers accessible changing rooms, as well as wheelchair-accessible toilets (women’s on LG, second and third floors, men’s on LG, first and second floors).
Toast to a successful day of shopping at one of Selfridges' accessible restaurants, which include step-free Aubaine and Alto by San Carlo.
John Lewis & Partners
Plan a trip to John Lewis Oxford Street, which boasts a wide range of products including the latest fashions, beautiful homewares and electrical goods.
All seven floors of the department store are accessible by escalators or wide-access lifts for wheelchair users, and the main Oxford Street entrance offers step-free entry. Look for wheelchair-accessible toilets on floors three to five, as well as accessible fitting rooms in all fashion departments, mobile induction loops (special sound systems for those with hearing aids) and wheelchairs for hire.
Westfield
If you want to find everything under one roof, the Westfield shopping centres are the perfect places to shop in London. Both venues are home to a huge range of retailers and also offer Blue Badge parking spaces (available to UK residents only) and a fantastic Shopmobility scheme for hiring free wheelchairs.
All accessible toilets at Westfield are part of the RADAR key scheme. If you do not have a RADAR key, ask any member of Westfield staff or pick one up from one of the Guest Services desks.
Westfield London
Reach Westfield London using the accessible Shepherd’s Bush Overground station. The shopping centre’s entrances are step-free with automatic doors, and the site is generally wheelchair-friendly with lifts to each level and accessible toilets across the venue.
Find out more about accessibility at Westfield London with AccessAble's access guide.
Westfield Stratford City
Visit Westfield Stratford City via the Stratford Underground station, which has step-free access from the Jubilee line and DLR. Alternatively, head to Stratford International station, which can be exited via wheelchair-friendly lifts.
Use a lift to access the mall at the International Square entrance. All other entrances have level access with automatic doors. The site is wheelchair-accessible, and lifts travel to each floor. Find accessible toilets at the ground-floor food court and on the first floor.
More shopping destinations
London Designer Outlet
If you’re looking to bag some bargains, head to the wallet-friendly London Designer Outlet. This popular outlet shopping centre offers reduced-price Blue Badge parking spaces in the Wembley Park car park (available to UK residents only) which must be booked in advance and is a short journey from nearby Wembley Stadium station. The venue features accessible lifts for wheelchair users, and the free Shopmobility scheme allows visitors to hire a wheelchair or electric scooter.
Brent Cross Shopping Centre
Drop by Brent Cross Shopping Centre, which is home to more than 100 shops and offers free mobility equipment through the Shopmobility scheme. The venue has accessible parking spaces near the shops, as well as lift access for wheelchair users. An induction loop system is available at reception and the information desk.
Find out more about accessibility at Brent Cross Shopping Centre with AccessAble's access guide.
One New Change
If you’re visiting the City of London, head to One New Change for a great selection of shops, including Ted Baker, Hackett and Hugo Boss. Two public lifts provide wheelchair access to all shopping floors. Blue Badge parking (available to UK residents only) is available close to the shopping centre on Watling Street. One New Change has two accessible toilets, and motorised scooters are permitted.
Once you’ve finished shopping, visit the rooftop terrace for panoramic views of the capital.
AccessAble
AccessAble provides an online national guide to accessible buildings, venues and services. Visit the AccessAble website for comprehensive access information on shops in London.
For more London accessibility information, learn about the Shopmobility scheme, wheelchair-friendly attractions and accessible things to do in London.
