From the vibrant Westfield shopping centres to the popular department stores of Oxford Street, find out how to navigate some of London’s most fabulous shopping areas with our guide to accessible shops in London.
Piccadilly and Knightsbridge
A London shopping trip isn’t complete without a visit to the world-famous Harrods, where you can browse a luxurious collection of fashion, fine homewares and delicious treats in the food halls.
The Knightsbridge department store is a 13-minute bus ride from the closest accessible Tube station, Green Park. Cross the road from the station exit on Piccadilly to Stop H and take the 9 bus towards Hammersmith – leave the bus at the Knightsbridge Station (Harrods) stop which is two-minute walk from the store.
There is level access into the store from Basil Street, Brompton Road and Hans Crescent, with friendly doormen available to assist with the heavy doors at these entrances. You can find step-free access to all seven floors via the wheelchair-friendly lifts, and there are also several accessible toilets available throughout the store.
Fortnum & Mason
Stop by the traditional fine food stockist Fortnum & Mason, which is famous for its luxurious food hampers, huge collection of tea and picture-pretty interior.
The store is a five-minute walk or three-minute bus ride from Green Park Tube station (leave from stop J on the same side of the road as the station exit via buses 14, 19, 22 or 38). The Piccadilly entrance offers step-free access to the store and there are lifts to all levels which are suitable for wheelchair users, as well as accessible toilets on the first and fourth floors.
If you’re in need of a post-shopping treat, make sure to visit wheelchair-friendly The Parlour to indulge in an afternoon tea-inspired ice cream sundae.
LEGO Store London
Spend a fun-filled afternoon exploring LEGO Store London - the largest LEGO shop in the world. This huge two-floor store has an accessible lift, and is home to an exciting array of LEGO attractions including a 21,000ft (6,400m) statue of Big Ben and a full-size London Tube carriage.
Hamleys is one of the greatest toy stores in the world and can be reached from Green Park by bus in around 10 minutes. Jump on the C2 bus towards Parliament Hill Fields at Green Park from stop R – which is on the same side of the road as Green Park’s Piccadilly entrance – and get off at Conduit Street (Savile Row) Stop Q. It’s then a two-minute walk from the bus stop to the front of the store, which has level access for wheelchair users.
You can explore each of the store’s seven floors using an accessible-friendly lift, where you can find the latest gadgets, board games, Hamleys' signature teddies and more. There’s also a wheelchair-friendly toilet for visitors on the fifth floor.
Liberty London is an independent department store on Regent Street with a wide range of luxury fashion and homeware, and is a great place to pick up special gifts.
The store is a three-minute walk around the corner from Hamleys. The main entrance on Great Marlborough Street and the entrance to the beauty hall both have step-free access, and there are lifts to access each floor of the store.
For all your health and beauty needs, head over to Boots on Regent Street. Here you can pick up a wide range of make up, cosmetics and toiletries, as well as prescriptions from the in-store pharmacy. It has step-free access and automatic doors for wheelchair users at the Regent Street entrance, plus a hearing assistance system and information leaflets can also be requested in large print, braille and audio format.
Oxford Street is best accessed by bus or taxi, as Oxford Circus, Marble Arch and Bond Street Tube stations don’t offer step-free access. It’s a 15-minute walk from the nearest accessible station at Green Park, while the main shopping street is served by plenty of buses.
There is no direct bus route from Green Park to Oxford Street’s main department stores, but you can take bus C2 from Green Park stop D to Oxford Circus Tube station.
With everything from designer clothing and fine jewellery to kitchenware, Selfridges is a must-visit when shopping in London.
There are step-free entrances via Duke Street, Oxford Street, Edward Mews and Orchard Street. The Orchard Street entrance leading to the store’s magnificent food hall has automatic doors, and you can find lifts and escalators to all levels from the ground floor. Each floor offers accessible-friendly changing rooms, as well as disabled toilets and registered guide dogs are also welcome at the store.
Afterwards, toast to a successful day of shopping at one of the store’s accessible restaurants which include step-free Aubaine, The Selfridges Kitchen and Hemsley + Hemsley.
John Lewis Oxford Street
Plan a trip to John Lewis Oxford Street, which boasts a wide range of products including the latest fashions, beautiful homewares and electrical goods.
All seven floors of the department store are accessible by escalator or wide-access lifts for wheelchair users, and the main Oxford Street entrance offers step-free entry. Disabled visitors can find a wheelchair-accessible toilet on the fourth floor, as well as accessible fitting rooms in all fashion departments, mobile induction loops and wheelchairs available for hire.
Marks and Spencer
Marks and Spencer (M&S) is a well-known British department store with a number of locations across London. The entrance to the M&S store on Oxford Street is step-free with automatic doors, and all of the store’s floors can be accessed by a wheelchair-friendly lift. There is also a lift at the rear entrance of the store on Great Marlborough Street for step-free access, a disabled toilet on the ground floor and accessible fitting rooms.
London’s flagship Topshop store near Oxford Circus has a step-free main entrance, as well as lifts to all four floors and an accessible toilet in the basement. This fashion store is packed with the latest trends and even has a whole floor dedicated to accessories, but it can get incredibly busy which makes it difficult to navigate. Nearby department stores such as Selfridges and John Lewis also have a Topshop section, which might be worth visiting if you’re heading to London at peak time.
Browse the shelves of Debenhams during your shopping trip to London. This huge department store offers a good range of accessible facilities including disabled-friendly lifts, induction loops, disabled toilets and accessible customer collection points. If you’re searching for an outfit for a special occasion, make sure to book a free personal shopper appointment.
If you want to find everything under one roof, the Westfield shopping centres are the perfect place to shop in London. Both venues are home to a huge range of retailers, and also offer Blue Badge parking spaces and a fantastic Shopmobility scheme for hiring free wheelchair equipment.
Westfield Stratford City
Visit Westfield Stratford City via the Stratford Underground station which has step-free access from the Jubilee line and DLR. Alternatively, head to Stratford International station which can be exited using wheelchair-friendly lifts.
There is a lift to access the mall at the International Square entrance and level access with automatic doors at all other entrances. The site is wheelchair accessible with lifts between each floor and a disabled toilet at the ground floor food court, as well as several others on the first floor.
Westfield London can be reached using the accessible Shepherd’s Bush Overground station, or you can travel to Shepherd’s Bush Underground station, which involves walking up some stairs and using an escalator. The shopping centre’s entrances are step-free with automatic doors, and the site is generally wheelchair-friendly with lifts to each level and accessible toilets across the site.
Alternative shopping destinations in London
Brent Cross Shopping Centre
Drop by Brent Cross Shopping Centre, which is home to more than 100 shops and offers free mobility equipment through the Shopmobility scheme. The venue also has disabled-friendly parking spaces within close reach of the shops, as well as lift access for wheelchair users. There is also an induction loop system available at reception and the information desk.
One New Change
If you’re visiting the City of London, head over to One New Change for a great selection of shops including Ted Baker, Hackett and Hugo Boss. You’ll find wheelchair access to all shopping floors via two public lifts. There’s also Blue Badge parking close to the shopping centre on Watling Street, two disabled toilets and motorised scooters are permitted within the centre.
Once you’ve finished shopping, make sure to visit the rooftop terrace for panoramic views of the capital.
London Designer Outlet
If you’re looking to bag some bargains, head to the wallet-friendly London Designer Outlet. This popular outlet shopping centre offers reduced-price Blue Badge parking spaces in the Wembley Park car park which must be booked in advance, and is a short journey from nearby Wembley Stadium station. The venue features accessible lifts for wheelchair users, and visitors with limited mobility can use the free Shopmobility scheme to hire a wheelchair or electric scooter.
Lewisham Shopping Centre
Lewisham Shopping Centre offers more than 65 retailers, from fashion brands to jewellery shops. There is level-access into the shopping centre via the East Mall entrance on Lewisham High Street and 10 disabled parking spaces are available in the on-site car park. All floors can be accessed using the wheelchair-friendly public lift, which features tactile and braille markings for visually impaired guests.
DisabledGo provides an online national guide to accessible buildings, venues and services; visit the website for comprehensive access information on shops in London.