Top accessible shops in London

Hit the shops in some of the capital's best wheelchair-friendly and accessible shopping destinations.

From the vibrant Westfield shopping centres to the popular department stores of Oxford Street, find out how to navigate some of London’s most fabulous shopping areas with this guide to accessible shops in London. 

Piccadilly and Knightsbridge


An image of a redbrick historic department store on a busy London street.

Browse a luxurious collection of fashion, fine homewares and delicious treats in the food halls of the world-famous Harrods.

The Knightsbridge department store is a 13-minute ride from the closest accessible Tube station, Green Park, on the 9 bus towards Hammersmith. Cross the road from the station's exit onto Piccadilly to get to stop H, and take the 9 bus towards Hammersmith. Get off the bus at the Knightsbridge station (Harrods) stop, a two-minute walk from the store.

There is level access into the store from Basil Street, Brompton Road and Hans Crescent, with friendly doormen available to assist with the heavy doors at these entrances. You can find step-free access to all seven floors via the wheelchair-friendly lifts.

LEGO Store London

Spend a fun-filled afternoon exploring LEGO Store London  the largest LEGO shop in the world. This huge two-floor store has an accessible lift, and is home to an exciting array of LEGO attractions including a 21,000ft (6,400m) statue of Big Ben and a full-size London Tube carriage.

Fortnum & Mason

Stop by the traditional fine food stockist Fortnum & Mason, famous for its luxurious food hampers, huge collection of tea and picture-pretty interior.

The store is a five-minute walk or three-minute bus ride from Green Park Tube station (leave from stop J on the same side of the road as the station exit, via buses 14, 19, 22 or 38). The Piccadilly entrance offers step-free access to the store and there are lifts to all levels which are suitable for wheelchair users, as well as accessible toilets on the first and fourth floors.

If you’re in need of a post-shopping treat, make sure to visit wheelchair-friendly The Parlour to indulge in an afternoon-tea-inspired ice cream sundae.

Regent Street


Hamleys is one of the greatest toy stores in the world and can be reached from Green Park by bus in around 10 minutes. Get on the C2 bus towards Parliament Hill Fields at Green Park from stop R – which is on the same side of the road as Green Park’s Piccadilly entrance – and get off at Conduit Street (Savile Row) stop Q. It’s then a two-minute walk from the bus stop to the front of the store, which has level access for wheelchair users.

You can explore each of the store’s seven floors using an accessible-friendly lift, where you can find the latest gadgets, board games, Hamleys' signature teddies and more.

There’s also a wheelchair-friendly toilet for visitors on the fifth floor.

Liberty London

Image of the front of Liberty London, a large department store with a black and white mock Tudor exterior and illuminated windows.

Pick up special gifts at Liberty London, an independent department store on Regent Street with a wide range of luxury fashion and homewares.

The store is a three-minute walk around the corner from Hamleys. The main entrance on Great Marlborough Street and the entrance to the beauty hall both have step-free access, and there are lifts to access each floor of the store.

Oxford Street

Oxford Street is best accessed by bus or taxi, as Oxford Circus, Marble Arch and Bond Street Tube stations don’t offer step-free access. It’s a 15-minute walk from the nearest accessible station at Green Park, while the main shopping street is served by plenty of buses. You can take bus 22 from Green Park  to Oxford Circus Tube station.

Find out more about accessibility at Oxford Street with AccessAble's access guide.


With everything from designer clothing and fine jewellery to kitchenware, Selfridges is a must-visit when shopping in London.

There are step-free entrances via Duke Street, Oxford Street, Edward Mews and Orchard Street. The Orchard Street entrance leading to the store’s magnificent food hall has automatic doors, and you can find lifts and escalators to all levels from the ground floor. Each floor offers accessible-friendly changing rooms, as well as disabled-access toilets. Registered guide dogs are welcome at the store.

Afterwards, toast to a successful day of shopping at one of the store’s accessible restaurants, which include step-free Aubaine and Alto by San Carlo.

John Lewis & Partners

Plan a trip to John Lewis & Partners, Oxford Street, which boasts a wide range of products including the latest fashions, beautiful homewares and electrical goods.

All seven floors of the department store are accessible by escalator or wide-access lifts for wheelchair users, and the main Oxford Street entrance offers step-free entry. Disabled visitors can find a wheelchair-accessible toilet on the fourth floor, as well as accessible fitting rooms in all fashion departments, mobile induction loops (special sound systems for those with hearing aids) and wheelchairs for hire.

Find out more about accessibility at John Lewis & Partners, Oxford Street with AccessAble's access guide.


Birds-eye-view of the interior of a modern shopping mall showing many people walking between shops and the glass fronts of retail outlets.

If you want to find everything under one roof, the Westfield shopping centres are the perfect place to shop in London. Both venues are home to a huge range of retailers, and also offer Blue Badge parking spaces and a fantastic Shopmobility scheme for hiring free wheelchair equipment.

Westfield London

Westfield London can be reached using the accessible Shepherd’s Bush Overground station, or you can travel to Shepherd’s Bush Underground station, which involves walking up some stairs and using an escalator. The shopping centre’s entrances are step-free with automatic doors, and the site is generally wheelchair-friendly with lifts to each level and accessible toilets across the site.

Find out more about accessibility at Westfield London with AccessAble's access guide.

Westfield Stratford City

Visit Westfield Stratford City via the Stratford Underground station, which has step-free access from the Jubilee line and DLR. Alternatively, head to Stratford International station, which can be exited via wheelchair-friendly lifts.

There is a lift to access the mall at the International Square entrance, and level access with automatic doors at all other entrances. The site is wheelchair-accessible: there are lifts between each floor and a disabled-access toilet at the ground floor food court, as well as several others on the first floor.

Find out more about accessibility at Westfield Stratford City with AccessAble's access guide.

More shopping destinations

Birds-eye-view of twisting staircase, lifts and shops in the centre of a modern shopping centre.

London Designer Outlet

If you’re looking to bag some bargains, head to the wallet-friendly London Designer Outlet. This popular outlet shopping centre offers reduced-price Blue Badge parking spaces in the Wembley Park car park which must be booked in advance, and is a short journey from nearby Wembley Stadium station. The venue features accessible lifts for wheelchair users, and visitors with limited mobility can use the free Shopmobility scheme to hire a wheelchair or electric scooter.

Brent Cross Shopping Centre

Drop by Brent Cross Shopping Centre, which is home to more than 100 shops and offers free mobility equipment through the Shopmobility scheme. The venue also has disabled-friendly parking spaces within close reach of the shops, as well as lift access for wheelchair users. There is also an induction loop system (for those who use hearing aids) available at reception and the information desk.

Find out more about accessibility at Brent Cross Shopping Centre with AccessAble's access guide.

One New Change

If you’re visiting the City of London, head over to One New Change for a great selection of shops including Ted Baker, Hackett and Hugo Boss. You’ll find wheelchair access to all shopping floors via two public lifts. There’s also Blue Badge parking close to the shopping centre on Watling Street. There are two disabled-access toilets, and motorised scooters are permitted within the centre.

Once you’ve finished shopping, make sure to visit the rooftop terrace for panoramic views of the capital.


AccessAble provides an online national guide to accessible buildings, venues and services; visit the AccessAble website for comprehensive access information on shops in London.

For more accessible information ahead of for your trip, learn about the Shopmobility scheme, wheelchair-friendly attractions and accessible things to do in London.