Welcome to the contact page for visitlondon.com. Below are quick links to our most regularly asked questions.
See more about some of our most popular sections below:
- Booking, changing and cancelling tickets
- Maps, brochures and tourist information
- Travel and transport in London
- Listings and advertising
- Signing up to and unsubscribing from our emails
- Group travel and trade deals
- Jobs and freelancing
- Influencers and content creators
- Social media
- Comments, problems and complaints
Booking, changing and cancelling tickets
Users of visitlondon.com can book and buy a broad range of tickets for London’s top attractions, sights, tours and theatre shows through our ticketing platform, tickets.london. Visit London works with leading affiliate partners to make these tickets available. When buying tickets through tickets.london, you are supporting London’s economy and helping to secure jobs.
Changing or cancelling tickets
We know sometimes plans can change. If you need to change or cancel your order, you can do so quickly and easily. Simply follow the steps on our customer service page.
Booking terms and conditions
If you want to know how we use your data, take a look at the visitlondon.com privacy policies and terms and conditions. To learn more about the details of your purchase, including information about refunds and cancellations, visit the terms and conditions of our ticketing partner, seetickets.com.
Find out more with our booking FAQs.
Maps, brochures and tourist information
Find everything you need to plan your trip on visitlondon.com, the official London website for visitors. Here you can download free London maps and guides: transport maps of London and the guide for first-time visitors.
Please note we do not mail out printed maps and guides as all our London guides, editorial content and listings are available for free online. We can't provide tourist information for individual trips, but everything you need to plan your visit can be found on visitlondon.com.
Travel and transport in London
If you have questions about travelling in London, including Oyster cards, ticket prices, journey planning and the congestion charge, please visit the Transport for London website, call 0343 222 1234 or textphone 0800 112 3456.
Listings and advertising
Group travel and travel trade
With world leading facilities, event spaces and hotels, London is a popular destination for group and trade travel. If you’re looking for information about groups and travel trade, including booking for groups, stop by the official London Travel Trade website. To find a tour guide, visit sightseeing tours of London.
Jobs and freelancing
London & Partners aims to attract and retain the best talent. If you are interested in working in London or working for London’s official business and visitor destination marketing agency, take a look at current openings on the London & Partners careers website.
The content on visitlondon.com is created by the in-house content teams. Keep an eye on the London & Partners careers website for freelance, contract and permanent opportunities within the team.
Influencers and content creators
We work with London-based content creators and influencers from around the world. From dedicated campaigns to ad-hoc collaborations, visit the London & Partners media site for more information.
Please tag #visitlondon on social media for the chance to be featured on our channels. If you are a videographer or photographer and would like to get in touch about high-resolution images, please contact [email protected].
Please feel free to use any of the information available on londonandpartners.com for your school or college projects.
For more information about studying in London, please see londonhigher.ac.uk.
Comments, problems and complaints
- To provide feedback about London in general, please see london.gov.uk/contact-us.
- To report lost property or give feedback about London travel and transport, please contact Transport for London.
- To provide feedback about London hotels, attractions and businesses, please contact the business directly.
- If you have a problem with your accommodation booking or tickets, please use the contact details on your booking confirmation email.
Please note we are unable to reply to individual tourist information requests by letter, phone or email.