Booking with Frequently asked questions

Booking tickets with is safe and secure. We work with a small number of trusted partners to provide you with easy online booking, including Hotels.London powered by; Tickets.London powered by See Tickets; London Pass; Golden Tours; and Encore.

Contact details

Hotel bookings

For hotel bookings on Hotels.London, which is powered by, please visit

Theatre and events bookings

For theatre and events bookings on Tickets.London, which is powered by See Tickets, please visit

Attractions and tour tickets

For attractions, day trips, sightseeing tours, bus tours, river cruises, and afternoon tea booking on Tickets.London, please contact Golden Tours on +44 (0)20 7233 7030 or email

For London Pass - please call +44 (0)20 7293 0972 or email

For Encore Tickets, please email


I didn't receive my booking confirmation

Please check the junk mail folder in your email account. If it's not in your junk mail, please contact the relevant supplier.

Which company name will appear on my credit/debit card?

Payments made to Tickets.London will appear on your card statements in the following ways: West End theatre bookings as "Tickets 0870 899 3338". For all other bookings they will appear as "Event Tickets 0871 230 0010". Payments made to London Pass, London Pass will appear on your card statement.

Who do I contact if I need to change or cancel my booking?

Depending on the type of your booking, you can contact the supplier directly at details provided above. Please note, not all bookings can be cancelled and cancellation policy is displayed at the time of purchase.

Where do I collect my tickets for the London Pass?

If you have selected the Delivery option, the passes will be sent to the address you supplied.

If you are collecting them in London, please go to:

London Pass Redemption Centre
11a Charing Cross Road

The London Pass Desk is opposite the Garrick Theatre. Open seven days a week 10:00 to 16:30. Closed 25 and 26 December and 1 January.

Please take picture ID (passport or driving license) and the original credit card (if one was used) when you pick up your pass(es). You may not be able to collect your passes without these documents.

Where do I collect my tickets for attractions, day trips, sightseeing/bus tours, river cruise or afternoon tea booked?

Your ticket will be emailed to you with the reference. If you haven't received it, please contact Golden Tours (details above).

NB: If you have attempted to make a booking, and you are not sure if your booking has gone through, please contact the relevant supplier directly.