FAQs

What can I use the app for?

The app is designed to help you to make the most of your stay in London. Search for theatre shows, outdoor spaces, must-see sights, family attractions and much more. If you’re looking for inspiration, the app shows our top picks for a huge range of hidden gems, unusual events and places to visit.

For those of you with a bucket list in mind, you can use the search function. Once you’ve found what you’re looking for, find out more, get directions and save it to view later. For the very best experience, download the offline map (requires 82mb of memory). You’ll then have a really useful map of London in your pocket - even if you don’t have a network connection! 

Do I need to go online to use the app?

You’ll need an internet connection to search and view content but once you’ve saved it, you can view it offline. Please be aware that your mobile carrier may charge you for mobile data when using the Visit London app. We recommend checking with your carrier to understand mobile data and roaming costs.

Even without mobile data, you can use WiFi to save your favourite places and download our excellent offline map before you head out, allowing you to enjoy the best of London without a data connection.

How is the information in the app different to visitlondon.com’s website?

Our website is a complete resource for all visitors to London and is designed for those who are pre-planning their trip. Our app is for people who are in the city, highlighting the most relevant things to do and see while they’re here.

How do you choose which places to feature in the app?

Our editorial team handpicks content in the app. Their mission is to highlight the most current, relevant and inspiring places to visit.   

What do I do if a place in the app is now closed or the information is wrong?

Given the speed with which London can change, it is quite possible that a place may have closed down or moved. We update information regularly, but with thousands of London venues, it can be hard to keep up. If you do find any incorrect information in the app, we’d be very grateful if you could let us know by sending an email to app@londonandpartners.com

Do you have an Android version?

Initially, the app will only be available on Apple iOS. However, an Android version is in the pipeline for 2017.

Do you have an iPad version?

We do not have a native iPad app yet. You can use the Visit London app on your iPad, but the design and functionality has not been optimised to make full use of the larger screen.

Is it safe to book tickets through the app?

Where possible, we have provided booking links on the app. You can safely book your tickets to top London events and attractions directly with us through our trusted affiliates including SEE Tickets and Golden Tours who sell millions of tickets each year. Our app does not store or display tickets or reservations. Tickets, reservations and receipts will be sent to you by email from the affiliate you have purchased tickets with. Any questions related to your booking should be directed to the affiliate through which you have purchased your tickets.

I downloaded the offline map, but now I want to delete it

To remove the map download from your device memory, you will need to delete the app. Sorry about this inconvenience; we’re working on a way to make this much easier in the next update. We have endeavoured to make the size of the map download as small as possible, while still making it detailed and useful when you are offline. 

Which languages is the app available in?

The app is currently only available in English. We plan to add other languages in the future. The visitlondon.com website is available in French, German, Italian and Spanish.

How do I contact you?

For all enquiries relating to the app, please contact app@londonandpartners.com and provide as much information as possible to help us answer your question.

‘What Now Travel’ app Users (versions 1-2)

What’s happened to my itinerary and the things I saved in the old app?

The old app has been retired and replaced with this new version which we hope will be simpler, faster and more convenient for you.

I bought tickets via the old app. Where have they gone?

Any tickets you have booked are still valid. You should have received a confirmation email with details about your tickets from the affiliate. Please check your email first. If you are still experiencing problems, please email contact@whatnowtravel.com