H to L: London Attractions Accessibility Information

Hampton Court Palace

Hampton Court Palace, Henry VIII's fabulous Tudor palace, has an amazing history stretching back 500 years. As the palace is a historic building, there are often uneven surfaces and sometimes narrow doorways. However most of the routes within the palace have step-free access.

There are various facilities for people with hearing and visual impairments. These include signed and captioned video presentations, braille guidebooks and British Sign Language interpreted guided tours. A personal room description service is also available but you must book this at least 14 days in advance. Entry for accompanying carers or personal assistants is free.
Hampton Court Palace access information

Hayward Gallery

The Hayward Gallery has been at the centre of many of the world's most influential exhibitions since 1968. It hosts major exhibitions, commissions new artworks and organises projects and installations across the Southbank Centre. There is good access for wheelchair users and facilities for people with hearing and visual impairments are good. Step-free access is by a lift from Southbank Centre car park - the Hayward. Blue Badge holders receive a free voucher to use at this car park on production of a paid event ticket in the foyer of the Hayward. Entry for accompanying carers or personal assistants is free.

Imperial War Museum*

The Imperial War Museum records and explains the two world wars and many other conflicts fought since 1945. The museum is almost entirely wheelchair-accessible via the west entrance. There are a range of facilities for people with hearing and visual impairments, including portable listening devices and audio guides, touch exhibits and magnifying sheets.
Imperial War Museum access information

Jewish Museum

The Jewish Museum used to have two sites - Camden and Finchley. The Finchley museum is now closed permanently whilst the Camden museum is undergoing major refurbishment and is due to reopen in 2009.
Jewish Museum access information

Kenwood House*

Kenwood House is a Neoclassical villa on the edge of Hampstead Heath. Inside you can admire fine interiors and furnishings and see the world-class collection of paintings. Wheelchair users can access most areas. There are good facilities for people with visual impairments, including touch tours and audio description (on request).

Kew Gardens

See Royal Botanic Gardens, Kew.

Lambeth Palace

Lambeth Palace is one of the few medieval buildings left in London. It is the London residence of the Archbishop of Canterbury and has extensive ecclesiastical library. Most of the building is wheelchair-accessible, including the crypt, historic chapel and library. Two wheelchairs are allowed per tour. There are facilities for people with hearing impairments and concessions for disabled people.

London Aquarium

See the SEA LIFE London Aquarium

London Canal Museum

The London Canal Museum is one of London's most easily accessible museums visitors with disabilities. All parts of the museum are accessible to people with a disability and there is plenty of interest to enjoy. The museum tells the story of London's canals, their people, cargoes, boats and trade. There are a number of facilities to help people with mobility problems, including a virtual tour of the areas which are not accessible by wheelchair
London Canal Museum access information

London Dungeon

The London Dungeon is a historic horror experience, dispensing fun and fear in equal doses. Shows, special effects and rides transport you back into gruesome bygone days. The dungeon has good access for wheelchair users. However the boat ride is not wheelchair-accessible. Inside, there are uneven floor surfaces, lighting is dark and noise levels can be quite startling. Concessions for disabled people are available and entry for accompanying personal assistants or carers is free.

London Eye

The London Eye is the world's tallest observation wheel and has established itself as one of London's most popular attractions.
The London Eye is wheelchair-accessible and can be temporarily stopped to allow safe entry. Queues are typically long, especially during the peak season. However, there is a fast track service for elderly and disabled people who may encounter problems with the queuing process. This must be booked in advance. In the capsules most people will be standing, but transfer seating is available. There is a maximum of eight wheelchair users allowed per revolution and two per capsule. Wheelchair spaces should be booked in advance. Concessions for disabled people are available and entry for accompanying personal assistants or carers is free.
London Eye access information
Disabled booking line: +44 (0)870 990 8885

London Transport Museum

The London Transport Museum recently completed a £22m refurbishment and is now a shiny tribute to all that's loved about London's transport system. The London Transport Museum is accessible for wheelchair users with level access at the Ticket Desk, and lifts to all floors. There are ramps in some areas. Due to the historic nature of our collection, not all of the vehicles are accessible. The museum offers free described tours and BSL interpreted gallery talks: call +44 (0)20 7565 7421 to book.
London Transport Museum access information

London Zoo

See ZSL London Zoo.