Oyster FAQs: How to Get a Refund

Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!).

If you, your friends, or your family are not able to visit London again, you can receive a refund on your Visitor Oyster card credit.

Can I get a refund at the end of my trip if I don’t use all the credit on my Visitor Oyster card or Oyster card?

As your Visitor Oyster card never expires, we recommend that you keep you card for future return visits to London, or lend it to family and friends to use when they come to London.

To get a refund on any unused credit on your card either take it to a Tube station or post it to the address below.

Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from home.

How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket office?

At a Tube station ticket office you will be asked for proof of your name and address. Your refund will be paid in cash or by debit/credit card, depending on how you paid for the credit originally. Your Visitor Oyster card will be returned to you for future use

Acceptable proof of your identity:

  • A valid passport
  • Birth certificate
  • Driving licence

Acceptable proof of your address:

  • Current council tax bill
  • Current council or housing association rent book or statement
  • Residential utility bill (dated within the last three months)
  • Residential bank or building society statement (dated within the last three months)
  • Credit card statement (dated within the last three months)

Mobile phone bills are not accepted as proof of name and address.

How do I claim a refund for my Visitor Oyster card credit by post?

Send your card and a covering letter explaining why you are returning it to:

TfL Customer Services
14 Pier Walk
4th Floor
London SE10 0ES
England

A cheque will be sent to you in GBP (£) for the unused amount. Your card will not be returned to you if you send it by post.