Hotel
Novotel London West
Prices for Novotel London West
| Suite: | Up to £275.00(USD0.00) per room per night, room only |
|---|---|
| Single with ensuite bathroom: | £129.00 to £149.00(USD214.21) per room per night, room only |
| Double with ensuite bathroom: | £129.00 to £195.00(USD214.21) per room per night, room only |
| Twin with ensuite bathroom: | Up to £215.00(USD0.00) per room per night, room only |
| Family rooms ensuite: | Up to £215.00(USD0.00) per room per night, room only |
About Novotel London West
Upper mid-market, award-winning hotel with brand new 4 star 'Novation' bedrooms. Located in Hammersmith this hotel is ideal for visits to Harrods, Kensington Palace & Gardens and museums. Recently refurbished the hotel offers 629 spacious en-suite classic and superior bedrooms, two restaurants, two bars, fitness centre, beauty salon, business centre and pay parking on-site, as well as state of the art meeting and convention facilities within 5,500 square metres of flexible space.
For comprehensive accessibility information on this venue please click here
Novotel London West Facilities
| Children |
Facilities for children Children welcome |
|---|---|
| Bookable product facilities |
Colour television in all bedrooms Hairdryer in all bedrooms Internet access Radio in all bedrooms Tea & coffee making facilities in all bedrooms Telephone in all bedrooms |
| Parking & transport |
Car parking On site parking |
| Provider features |
In town/city centre |
| Catering |
Bar Serve breakfast Serve evening meal Serve lunch Room service Caters for vegetarians |
| Leisure facilities |
Gym Health/fitness/beauty facilities |
| Provider facilities |
Air conditioning throughout Business facilities Central heating throughout Currency exchange Coach parties accepted Conference facilities Event venue Garden/patio for guests' use Separate guests' lounge Ironing facilities Laundry service Lift Foreign languages spoken Night porter Public telephone Available for wedding receptions |
| Booking and payment details |
American Express accepted Delta accepted Diners Club accepted Euros accepted MasterCard accepted Special group rates Sterling travellers' cheques accepted Maestro accepted Visa accepted |
Novotel London West Address
| Address: |
Hammersmith, 1 Shortlands, London
London
W6 8DR
|
|---|---|
| Telephone: | +44 (0)20 8741 1555 |
| Fax: | +44 (0)20 8741 2120 |
| Email: | h0737-sb8@accor.com |
| Website: | http://www.novotellondonwest.co.uk |
Location Information for Novotel London West
| Address: |
Hammersmith, 1 Shortlands, London
London
W6 8DR
|
|---|---|
| Telephone: | +44 (0)20 8741 1555 |
| Fax: | +44 (0)20 8741 2120 |
| Email: | h0737-sb8@accor.com |
| Website: | http://www.novotellondonwest.co.uk |
| Public transport: | Hammersmith - 0.1 miles From Hammersmith underground station follow the signs to Talgarth Road. Turn left as you leave the shopping centre. Follow the flyover on the right. Cross the intersection and the second building on the left is Novotel. |
Getting There
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Latest 5 reviews of Novotel London West
Great for corporate events
Conveniently located a stone's throw from the Hammersmith Tube stop, this is definitely a corporate friendly hotel. Never a fan of food in the UK, I was pleasantly surprised at the quality and calibre of the newly renovated restaurant located adjacent to the lobby. Guest rooms are simple and clean (standard universal Novotel rooms as I have experienced many and even the furniture matches across oceans) - good for short corporate stays.
Nice enough but not homely. Lacked character.
Had a weeks stay here just recently, and it's nice enough. Clean and comfortable. Nice big double room. Typical hotel decor. Carpets need a refit though in the corridors. No air con, just heating. TV OK. Internet was expensive at £13 / night but how that compares to others I couldn't say. Speedy check-in and out. Food was nice, good range for breakfast. Dinner again good quality. Only met one English member of staff, others were Polish or East European, which made it less friendly. Spoke in Polish to each other which to me is extremely rude, especially in the restaurant. Maybe their concept of friendly is different. A smile and a hello wouldn't go amiss. Was very busy but guys cheer up a bit! The only guy who seemed cheery was the American guy (Jason?) on reception. Oh, and be ready for lots of police sirens as it's by a police station. Quiet enough other than that.
very good hotel...enjoyed staying there
I stayed for one night as attended a conference there. The rooms are a very good size..the largest London hotel room that I have stayed in. Bed very comfy and linen/towels spotless. Breakfast was superb with an extensive choice and tasted great as did our hot buffet lunch. I would recommend this hotel if you are there on buisness in that area or en route to Heathrow. I had some concerns before going there after reading various reviews but I guess some people are hard to please! My experience/stay was a positive one.
Very good service, but rooms are not matching it
Novotel in Hammersmith is very good located, next to the tube station Hammersmith.
I have been there before, some years ago. The service -personal got even better, but the rooms show signs of wearing down. Drains need fixing, things like cables are missing and for some reason one is charged before its possible to watch TV.
Breakfast was included in the prize to years ago - now the room cost the same, but the breakfast comes with an additional 17.50! Around the corner in Hammersmith, one gets a hearty english breakfast with super Cafe Latte for 3,50 GBP.
New was an internet area, with four places, great monitors! But it was constantly out of order or people were standing in line, waiting, Everybody gets 20 minuits, maybe this could be cut half. And children should have there own pcs for playing.
The staff was very attentiv and friendly. They obviously enjoy working there.
It was like Faulty Towers - I will never stay at this hotel again!
I booked and paid in full for 4 days B&B about a week before my visit. I booked online direct with the hotel for an executive room which advertised free WIFI service. This service was a key factor in my decision to stay at the same hotel which held the internet marketing conference. Upon arrival I was given a smaller room than that which matched the online photo and the bathroom had just a hand held shower in the bath which I considered inapproproate for an executive room at £150 per night. Eventually I was moved to an executive room which matched the online description.
Every morning there was a breakfast queue due to inadequate tables for the number of guests. Every morning there was 15 to 20 minute wait for a table. Almost everyone commented about the long wait in the communal areas and lifts.
After waiting 20 mins in the breakfast queue on the first morning I provided my room number and was told I hadn't paid, so was refused entry to the breakfast area. Despite informing the breakfast staff that I had paid and asking them to call reception, they refused. I was told to go to reception and resolve!. I was embarrassed in front of a queue of waiting quests. I waited at reception for some 20 mins whilst a large party were booking in. Reception staff apologised and were polite and promised to inform the breakfast staff that I had paid for breakfast.
I returned to the breakfast area and was told to wait by the side of the queue until reception called to confirm I had paid. Some 5 minutes later I was shown a table but told not to eat until they had received confirmation from reception. With no news some 10 mins later I asked if reception had called. No - they had forgotten! I was told that I could have breakfast and when finished to return to the till area. Now late for my seminar I had a quick tea, returned to the till area and informed staff that I had to dash and would be back tomorrow. Despite staff's insistant that I stayed I left to attend the seminar on the ground floor. After the conference I phoned reception from my room and was informed the matter had been resolved. Next day the same thing happened - queued, told not paid, refused entry, referred to reception, back to the queue. This upset me and ruined breakfast.
BUT UNBELIEVEABLY this same fiasco happened on FOUR consecutive mornings despite daily reassurances from various reception staff that my room details had been changed to confirm that I had paid for breakfast. On the fourth morning I was questioned by the same breakfast member I had met on the first morning! No apology was given at reception just an OK I'll inform staff. APPALLING CUSTOMER CARE!
Although executive rooms are advertised as free WIFI this is not the case. I was unable to access the internet from my room until the 4th morning despite support calls to reception. The hotels IT guy advised that I couldn't use WIFI only the plug in via the hotel mouse at a minimum fee of £7.99 per hour. (Cheaper for longer)
I very rarely complain so for me to do so shows how bad it was!
I hope the Manager reads this and is aware that lack of WIFI internet access and 20 min breakfast queues alienate customers!
EX CUSTOMER
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