Holiday Inn Camden Lock

My friend and I spent two nights at this hotel and were impressed with both the cleanliness and staff. We booked the hotel as we were attending a function nearby otherwise we would normally stay in a more central location. The only disappointment was that breakfast was not included in the rate although there were several restaurants within easy walking distance and we could have paid extra for breakfast at a reduced rate on check-in.

I would recommend a meal at the Camden Brasserie which is just across the road. We had dinner here on our first night and thoroughly enjoyed it.

After reading reviews on Trip Advisor, and the hotel being in the perfect location as we were travelling to go to the Robbie Williams concert at the Roundhouse, we decided to book with this hotel despite being quite expensive! Booked over the phone with no problems and good service however whe we turned up at reception they had told us that our room had been cancelled and we werent notified!!!! Despite this they were fully booked and we had travelled for hours and definately needed a room. The reason for this was because there had been an issue with the payment as apparently if using a switch card to pay it needs to be physically there if you dont have an issue number???!!! There excuse was that they couldnt get through on my mobile and had left a message which never came through! Although they never tried to post or email me as accordinging to them this is not there policy even if they have them details!!!!! So they had cancelled a room and not notified us!!!!!!!! Terrible service we were left waiting in reception for over an hr and eventully when he magically found us a room...he offered no benefits or discounts and acted like he was doing us a favour!!!!!! The hotel however was very clean, good rooms, excellent breakfast however due to all the hassle we wouldnt stay here or in a Holiday Inn again.....although Robbie was absolutely amazing and overshadowed the rubbish hotel service!

The hotel is located in a lively part of the town. Easy to find. Hotel is very modern and bedrooms very clean and of a suitable size.

The staff were really attentive and made me feel at ease during my stay. Even when i passed a member of staff in the corridor they were very welcoming.

Breakfast was busy but had a good selection of food. More so than in any others which i have stayed at.

Easy access to the west end and Oxford street.

1st class hotel.