Holiday Inn Camden Lock

All rooms have a safe in the wardrobe, a hair dryer, a small ironing board and iron, an electrical trousers press, a writing table and office chair.

The hair-dryer, iron and trousers press only work after you have switched on the electrical socket, and in the case of iron& trousers press, also 2 buttons on the trousers press

There's a big Sainsbury supermarket at 17 Camden Road, about 150m from the tube station "Camden Town".

Twin room:

- two double beds

- faces inner courtyard and has view of a wall 3m away

- window is relatively small, about 0.6m x 1.2m and does not open properly, you can only tilt it to open about 20cm

- if you don't really need the 2 beds, try to avoid these rooms

Double room facing outward:

- 1 double bed (1.50m x 2m)

- big floor to ceiling window (1m x 2m), which you can open completely

Executive room:

- big roof terrace

- 1 big double bed

- about twice the size of a normal room

- separate walk-in shower and bath tub

- bath robe and slippers provided

- weighing scales in bathroom

- collection of little shampoo bottles, shower cap

We stayed at the Holiday inn - Camden Lock in London for one night as part of a three night London trip to celebrate our 10th Wedding Anniversary. We booked via Hotwire and were astonished to get this 4* rated hotel for $49+fees (total $63), an absolute steal for London.

I contacted the hotel a week before the trip to ensure we got one double bed, and also gave them our Priority Club number which although we would not accumulate points as the hotel was booked via a third party, normally affords the opportunity of getting a better room or a view. I received a reply almost immediately from the Duty Manager on that day, Aurelio, informing me that we had been upgraded to a Deluxe Lock View room with their compliments. Outstanding service, especially as the room was booked via Hotwire.

We arrived at Camden Town underground station late morning, and soon found the hotel which is only five minutes walk from the station. As it was a Sunday, Camden was extremely busy but it was an easy walk.

On arrival I asked very nicely if we could check in early (it was 11.30am, check in is 2.00pm) and although initially there was a doubt, after I mentioned we had email the hotel, she was more than happy to check us in. I can't remember her name but she was very bubbly and welcoming, as were all members of staff we met during our stay. She wished us a nice time, and off we went to the room.

The room was very nice, with the aforementioned Camden Lock view, which was stunning. It was a double bed, very firm but comfortable, and there was also a desk and chair, and two chairs around a table. The bathroom was modern, if a little on the small size but all in all it was a lovely room and extremely clean.

We headed off to Primrose Hill and the Camden markets for the rest of the day, all of which are a very short walk away (especially the markets). On our return to the room, we received a phone call, and were extremely impressed to be told a bottle of sparkling wine was on the way up with the hotel compliments!!! Another fantastic touch. Superb.

We did not eat in the hotel, either for dinner or breakfast the next day. It was L9.95 for a buffet breakfast if you pre-ordered, or L11.95 if you paid on the day. It was a little expensive for us to be honest, so we headed to the Lloyds Number 1 next door (which is a Wetherspoons) and had two large breakfasts for the cost of one at the hotel. Very nice, highly recommend and also for a beer or two as well (probably not for breakfast though!!!).

Camden was as I remember it from visits many years ago. Very busy, especially on weekends but with an amazing vibe. The food at some of the market stalls smelt so good, and it was nice to sit and have lunch overlooking the canal, watching the boats going up and through the Lock.

We ventured out for some beers in the evening, and despite hoardes of people being there during the day, I was slightly disappointed that Sunday night was very quiet. Still it was good to get around a few of the local pubs, and after a takeaway pizza we headed back to the Holiday Inn for a nice relaxing sleep.

I cannot recommend the Holiday inn enough. Obviously the Hotwire rate was amazing, but I would pay more for the hotel. Location is second to none for Camden, and it is an easy journey on the tube and only a short walk away. Add into that, amazing attentive staff and you have a winner. Highly recommended.

Dear Trip Advisor Member,

I was sad and disappointed to read your review.

I've taken all your feedback on board and will make sure that all the points raised are going to be addressed.

We are starting comprehensive refurbishment works in order to improve our facilities and make sure we are able to deliver the 1st class service that our guests deserve.

Part of our upgrade to the new Holiday Inn Hallmarks is also implementing a new TV system and replace all the mattresses and beds. Plenty of good news for all our guests!

As you can see from the previous reviews, most of the comments are positive and we are proud of the level of service we deliver.

This doesn't make up for the fact that you didn't enjoy your stay with us, so I would ask you to contact me with more details of the room you stayed, so I can investigate the flaws you mentioned.

Please contact me also on the next time you come to London, i would like to invite you to stay with us again, and I will make sure we will win your confidence back.

Sincerely,

Luis Pedro

Deputy GM