The Landmark London

I am sorry to hear of your displeasure regarding our costs. Our room rates are very competitive compared to other 5 star hotels in London and we believe the service you receive from us is of the highest standard.

Our full English breakfast is extensive and includes assorted pastries, breads, cereals, fresh fruits, fruit compotes, yoghurts, smoke salmon, continental hams and chesses, toast, eggs, bacon, sausages, black pudding, tomatoes, mushrooms, fresh juice and tea or coffee. It is very good value for money.

We are in the process of upgrading our TVs, which unfortunately is taking longer than expected because we also have to replace 300 armoires that can fit new flat screen TVs. We apologise to all of our guests for this inconvenience.

I stayed at this hotel for one night in mid-October. My room was on the sixth floor and top floor and as a consequence, the room had a sloping roof. However, the room was large with a sitting area and good sized desk/dressing table. They may well put singles on the top floor as the rooms are smaller than the others (from what I gathered from colleagues), but two people would have found it more than adequate. The bathroom was huge, with the sink area, shower bath area and toilet all being slightly separate from one another. Top class toiletries from the White Company and plenty of them. Room absolutely spotless and nicely decorated. Despite being in the centre of London, the glazing on the windows meant that I heard no noise at all. I would agree with other posters on this site that the only thing the rooms would really benefit from would be tea and coffee making.

All the public areas are decorated to a very high standard and the atrium is stunning. Food was good and the service attentive.

Was there anything I didn’t like? Well, I didn’t have time to use the pool and spa and I understand there is a £10 charge to use just the pool. Whatever the hotel says about this, I personally think it’s unacceptable to charge paying guests extra for the hotel facilities. Finally, and despite it being 5-star (and it is 5-star no doubt), in a stunning building, I found it rather soulless and would rather be somewhere with more atmosphere.

We stayed for a weekend with 2 children in the same room, but the room was really big!

I heard some noise from outside, but it's London. I don't expect to have a country side like quietness, anyway.

During our stay, we had the breakfast, afternoon tea and dinner at the hotel and all of them was quite good. I don't appreciate the restaurants in Lonon because I often get bad food, but here at the Landmark, the food wasn't bad at all. The service was good as well.

I had one spa treatment and that was refreshing. The esthetician was very sweet.

My only problem was the location. I think it's a bit far from the places where the tourists want to visit.