Osterley Park and House

As you have seen from the full description above, Osterley Park and House is a National Trust historic property situated near Isleworth. In order to avoid confusion, please note that the National Trust house and park IS NOT linked with the Osterley Park Hotel (see a different page for the hotel and reviews). Therefore to find out more about the visitor attraction, use the link in the full description (www.nationaltrust.org.uk/osterley), not the hotel link.

The website for this hotel does not match what you get. I know they are undergoing a refurb but a room should be finished before it is let. My room and that of my colleague's had swapped from one type of handle (with key) to another (with key card) this meant that in both of our rooms, there was a significant gap where the hole had not be filled in - we both stuff this hole with a significant amount of toilet tissue as you could see through it and when the light in the room was turned off, the light from the corridor shone through this gap. The bathroom was disgustingly dirty, it had not been cleaned where the bath and the side of the bath met and the floor was dirty with bits on it. The headboard with lights in (which was new) did not work and I had a baby's cot blanket on my bed as a blanket. They should have waited until the room was completely refurbished before it was let out. Also I and my colleague did not feel particulary safe in the hotel - maybe it was because of the lock/handle issue. The staff were fantastic though, very helpful and accommodating - they were of a higher calibre to the building, however despite their friendliness and helpfulness I would not stay at this hotel again.