Oyster FAQs: how to get a refund

Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!).

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If you, your friends or your family are not able to visit London again, you can receive a refund on your Visitor Oyster card credit.

Can I get a refund at the end of my trip if I don’t use all the credit on my Visitor Oyster card or Oyster card?

As your Visitor Oyster card* never expires, it is recommend that you keep your card for future return visits to London, or lend it to family and friends to use when they come to London.

To get a refund on any unused credit on your card, take it to a Tube station, telephone Transport for London (TfL) or post it to the address below.

Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London, as you cannot do this from home.

How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine?

At a London Underground ticket machine, you can get a refund of up to £10 pay-as-you-go credit.

Simply touch your Oyster card on the yellow card reader on the ticket machine, select "Oyster refund" and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.

Please note that if you only have pay-as-you-go credit on your Oyster card and get a refund, you won't be able to use your Oyster card again. Make sure you no longer need it before you request a refund.

Refunds are paid back in cash dispensed from the ticket machine.

If you have more than £10 pay-as-you-go credit or a valid season ticket on your Oyster card, you can't get a refund at the ticket machine and have to request a refund by telephone or post.

How do I claim a refund for my Visitor Oyster card credit by telephone or post?

To get a refund via telephone:

If you live in the UK, phone 0343 222 1234 with your Visitor Oyster card number, address and bank details (sort code and account number) to hand. 

If you live outside the UK, phone 0343 222 1234 with your Visitor Oyster card number, address (including country and postal, zip or area code) and email address to hand.

If you apply for a refund over the phone, you may be asked to post your Visitor Oyster card to TfL. 

To get a refund via post: 

Send your card and a covering letter with your contact details (name, address, email address and phone number) to:

TfL Customer Services
9th Floor,
5 Endeavour Square,
London E20 1JN
England

TfL will then contact you to process any refund you are due. Your card can won't be returned to you if you send it by post.