There are so many reasons to travel with us, but here are just a few: we have glorious new carriage interiors; free Wi-Fi in standard class (when you book direct with us); beam our spanking new on-board entertainment service (on us!); sexy spruced first class lounges; and an exclusive new first class menu. You name it. And thanks to our fast, frequent and great value services, wherever you're travelling you’ll arrive ready and raring to explore!
Our best deals are available when you book direct at virgintrainseastcoast.com
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I was very disappointed with the customer service. I had booked first class tickets for myself and my two kids. We took the Central line to get to the train and a train was stuck in front of us so a 46 minute journey turned into an hour and a quarter, and we missed our train by two minutes. I then had to wait on a twenty minute line to get help. They made me rebuy my tickets at the most...more
Rode Virgin Trains East Coast from Edinburgh to London. Rode 1st class with tickets bought online. Kiosk at Waverly Station was fast and easy to use.
Train was clean and on time. Food was delicious and WIFI never failed. Conductors were respectful. Great way to travel!more
Meh. Delay from Scotland to England ... seats not the most comfortable ... slim pickings for food in "food car". Thankfully we booked the quiet coach. It was pandemonium in the other coaches, people yellin' (good naturedly but LOUD, at each other). Whoa ...
Bathrooms were clean. That was a huge bonus right there.more
Virgin train has the world's worst customer experience and customer support team, no matter for its trains or its flights.
You will be extremely lucky if your train with Virgin isn't delay, because I spent most of my easter holiday this year on their train because of the severe delay, this resulted in missing my next train and had to wait for another one more hour. Moreover, the train is very...more
Nice experience to London and back using Virgin Trains East Coast.
I recently had the pleasure of using their services for a trip to London. I booked a few nights in advance and everything was great in terms of the service and the actual ride down to England.
The train itself was comfortable, the seats were nice (I was in standard class), and the train ran on time as well. At Edinburgh...more