Oyster Frequently Asked Questions


Plan to travel around London? Unsure which travel ticket to buy? Use our handy guide to frequently asked questions about Oyster and Visitor Oyster Cards.

Oyster FAQs: the basics

There are a number of convenient and easy ways to pay for your journey when travelling on the London transport network. Learn the basics to help you explore London.

Oyster FAQs: which card to buy?

The cheapest way to travel around London on the bus, Tube, tram, DLR, London Overground and most National Rail services is to use a smartcard ticket.

Oyster FAQs: using your card

Visitor Oyster card is one of the cheapest ways to pay for single journeys on London's transport network. Learn how to use your card and top up as you go.

Oyster FAQs: how to get a refund

Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!).