Venue Details & Map
RiversideRichmond HillRichmond Upon ThamesTW10 6UJ
Went here for my birthday dinner last night and it was a complete disappointment. Apparently having a reservation for 19:00 means you get seated in the bar for 30 minutes before getting a table. When these kind of prices are charged I expect not to have to send back my Chorizo steak for being over cooked. My girlfriend's was also overcooked but she was too polite to send it back. Coming...more
What a disappointment. My husband and I love Gaucho and frequent the branch at The O2, where we eat before concerts and events. When a friend wanted to meet somewhere in Richmond for lunch, I thought Gaucho would be the perfect spot. It's in a gorgeous location, and we were at on the deck. It soon became apparent that although the deck was full of patrons, most of them were unhappy by the...more
Disregarding the price, The steak is the best I've ever eaten. We come here every year when we decide to go to UK for vacation, and have sampled all of its cuts. The special marinade they have here is what brings the Aberdeen Angus, the wine, and their wide array of sides together in harmony. Definitely recommend if you ever feel like going to Richmond.
The restaurant itself is clean, with...more
EDIT TO BELOW REVIEW:
To the restaurants credit, the manager apologised profusely, made no excuses and fully took responsibility, and provided the meal at no charge. He has asked that we consider coming back in future. I very much doubt that many restaurants would go to this length, so will give them another go based on his professionalism. We had the fish, so next time I'll try the beef.