We have listed here a selection of London's shops, many of which are famous throughout the world. These stores are accessible and provide various services for disabled people.
For specific details on the facilities at each shop, contact the store directly.
The three shopping malls at Canary Wharf offer an accessible alternative to the high street, with many high street stores, as well as pubs and restaurants, in one location. The shopping centre is step-free and there are wheelchair-accessible toilets throughout. Individual store access varies.
Fortnum & Mason
Fortnum & Mason is legendary for its traditional reputation and being the stockists of fine food. Step-free access to the store is through the entrance on Piccadilly. Lifts provide access to all floors and there are wheelchair-accessible toilets on the second and fourth floors. There is step-free access to the St James's Restaurant. Ask a member of staff about alternative access to the Fountain Restaurant and the Patio Restaurant. Assistance is available upon request. Wheelchair hire is available, but it is recommended to call in advance to arrange.
For a full list of accessible shops, visit the Inclusive London website.
Foyles on Charing Cross Road has been supplying a wide range of books for more than 100 years and is home to Ray's Jazz and Café. Audio books are available. The building is accessible throughout and there is a wheelchair-accessible toilet. Assistance is available upon request.
Hamley's is a historic toyshop on Regent Street and all seven floors are accessible by lift or escalator. There is a wheelchair-accessible toilet on the fifth floor. Assistance is available upon request.
Harrods, the world-famous Knightsbridge department store, is largely accessible. There is step-free access to almost all areas of the store and wheelchair-accessible toilets are located throughout. A detailed store guide is available at entrances and from store staff. Wheelchairs are available for hire. As Harrods is organised as a series of concessions for specific brands and designers, there is limited central assistance available.
HMV is a large music store with several outlets in London. The Oxford Street store has step-free access throughout. There are no toilets. Assistance is available upon request.
House of Fraser
House of Fraser is a large department store with several outlets in London. The Oxford Street branch has flat and ramped entrances. Lifts serve all floors and step-free eating places are available. There is a wheelchair-accessible toilet on the fifth floor. Assistance is available upon request.
Many shopping centres have shopmobility schemes, or you can hire mobility equipment from a large range of providers in London.
John Lewis is a large department store with several outlets in London, which are generally accessible and offer a range of facilities. At the Oxford Street branch, the seven floors are accessible by lift or escalator and there is a wheelchair-accessible toilet on the fourth floor. There is step-free access throughout and accessible fitting rooms are available. Services include hearing loops, large print, wheelchair hire, and free delivery to all local areas. If you require assistance, please ask any member of staff. Typetalk/Text Direct is available by ringing +44 (0)20 7629 7711.
John Lewis access information
Marks & Spencer
Marks & Spencer (M&S) is a large department store with many outlets located throughout London. The biggest is the Marks & Spencer flagship store in Marble Arch, which is step-free via a lift. All floors of the M&S's Pantheon store on Oxford Street are also accessed by a lift and there is a wheelchair accessible toilet on the ground floor. All staff have disability-awareness training and assistance is available if required.
Selfridges is one of London's largest department stores. The entrance on Edward Mews is flat with automatic doors. The floors are connected via central lifts and most areas have step-free access. There is a car park with step-free access to the store on the ground and second floors, which is expensive to use. There are wheelchair-accessible toilets on the third floor. It is possible to book wheelchairs at the information desk. As Selfridges is organised as a series of concessions for specific brands and designers, there is limited central assistance available.
Selfridges access information
Topshop is a large trendy fashion retailer for men and women. The Oxford Street store has four floors, which are accessible by lift and escalator and there is a wheelchair-accessible toilet in the basement. This shop can get very busy on the weekends and during sales, making it difficult to navigate through the crowds. There is a hearing loop system. Assistance is available upon request.
Waterstones on Piccadilly offers a wide range of books, including a large selection of audio books. There is step-free access throughout the shop and a wheelchair-accessible toilet. Assistance is available upon request.
Inclusive London is an online nationwide access register to buildings, venues and services. Inclusive London’s listings are compiled from Access Audits, guided telephone access assessments, information supplied by the businesses listed and user-contributed information.
Visit the Inclusive London website for comprehensive access information on shops in London.