Under the Disability Discrimination Act (DDA), service providers have to make reasonable adjustments for disabled people, such as providing extra help and removing physical barriers.
The result is that generally disabled people find it easier to enjoy shopping at London's famous department stores and on the high street. Also, newly built shopping centres around London provide exciting accessible shopping. Another shopping option is to visit one of London's 83 major street markets, which by their nature are fairly accessible.
While access to shops and services has improved, not all stores are accessible. Smaller independent outlets often have restricted access, particularly those in older buildings. Large stores with multiple outlets (chain stores) are often accessible, but not always. If a particular outlet is not accessible, there may be an accessible one nearby.
Shopping centres such as Westfield London offer free parking to Blue Badge holders
Most large stores provide assistance for disabled people. For example, someone who is blind can get help reading labels and choosing items. Someone with a mobility impairment can get help reaching items and carrying them to the check-out. Disabled people can also use personal shoppers for a personalised service. They will help if you need to update your wardrobe, choose an outfit for a special occasion or find the perfect gift. Personal shoppers do the hard work of shopping. They select a range of items to reflect your tastes and bring them to you. These services are often complementary but may require a minimum spend or extra charge.
This section includes a selection of Accessible Shops in London, as well as related information for shoppers with disabilities. It also provides information on Shopmobility, which has increased access to shopping centres by providing wheelchairs and scooters for use while shopping. For general information on shopping in London, browse our Shopping section.
Inclusive London is an online nationwide access register to buildings, venues and services. Inclusive London’s listings are compiled from Access Audits, guided telephone access assessments, information supplied by the businesses listed and user-contributed information.
Visit the Inclusive London website for comprehensive access information on shops in London.