Hilton London Docklands Riverside Hotel

Booked this hotel for a weekend on a half price deal, to tie in with me & my 12 year old son going to see AC/DC at Wembley Stadium (which was rocktastic).

Booking in was the best; there were lots of receptionists & the whole process was as quick as it gets.

We had a 5th floor family room overlooking the river and Canary Wharfe (what a view).

The room was well equipped & had a small balcony.

The hotel offered a free mini bus to & from Canada Water, which ran about every 15 mins, & a ferry across to the Canary Wharfe area on the north bank.

The food was absolutely gorgeous with a fantastic choice & the restaurant staff made our 7 year old daughter feel like a princess; nothing was too much trouble for them.

This attitude was reflected in every member of staff we dealt with; it is obvious the Hilton take customer service training incredibly seriously, everyone we met was amazingly positive & just wanted to do their best to ensure our stay was memorable.

I asked a reception bloke what time we had to be checked out by (expecting the usual blunt reply) & he replied that it was supposed to be 12:00 but he would gladly extend this time if it did not fit in with our plans. WOW!!!

The pool was good, if rather small, & the whole leisure club was spotless.

We will definitely be making a return trip ASAP.

This was our second stay at this hotel; we booked 2 weeks in advance and got an excellent special rate from a last-minute websites. We stayed in one of the newly-decorated rooms overlooking the Thames. The room was lovely; the old stone walls of the original 18th century building with a modern and trendy decor. And the views are phenomenal. We also discovered that the hotel has a pool and a fitness centre which guests can use - something we stumbled on by mistake - so enquire about this when you check in!

Although we noticed that the reception and restaurant seem to be a little understaffed, the staff very friendly and helpful when they are able to get to you. The breakfast is always really good and the location is convenient; there is a free shuttle to the Tube station every few minutes, or a Thames ferry boat to Waterloo station from the river, although this was a bit pricey but loads of fun.

Hilton London Docklands was the first destination of our Europe tour. We were amazed as soon as we entered the hotel, to have a fantastic view of the Thames River.

The rooms we had were very spacious, clean and had a great river view. The coffee/tea makers in the rooms were really refreshing, what else could you expect while on a holiday - getting to sip hot coffee having a glimpse of the river. The buffet breakfast was very filling. The free shuttle service between the hotel and Canada Water was very efficient.The front desk staff also were very co-operative.

Wow! It was indeed an amazing beginning to our Europe tour.