Renaissance Chancery Court London

My partner and I stayed here for the second time in the last 12 mths. Our first stay was excellent and thus the repeat stay

The hotel is still very goof but some standards have slipped and the same attention to detail which is expected of a 5 star hotel is no longer in place. Naturally, the location i still very good. The rooms are still quite comfortable and the building is very impressive.

Breakfast is also good - but if it's not included in your rate it does cost an extra £25 per person. Some of the items which have slipped in terms of standards were

1. Extra charges - this was the saem as before but nonetheless frustrating given the price of the accomodation in the first place. All extras are charged for e.g. to enter the spa and just use the jacuzzi, sauna etc which in every other hotel I have ever stayed in as complimentary costs £25 per person per time in the Chancery court. Also there is no complimentary internet access either in the room or in the 'business centre'.

2. Limited turdown service - i.e. they now only refresh towels and leave a sweet. Previously slippers and towels were laid out on the floor and bedsheets were turned down. Another small point that the hotel was supposed to be having a 'shanghai' themed month including leaving fortune cookies in the room at night - a nice idea. They ust have run out of fortune cookies becasue instead we receivec cheap childrenn's lollies with a sticker attached

3. No complimentary slippers are now provided

4. Watch out for extra charges especially on room service breakfats whereby the smallest 'extra' will cost £5 per item per head e.g. yoghury, fruit etc

Overall, still a very good experience but for a hotel that was absolutely perfect the last time we stayed - it's not quite to the same standard now

We stayed 4 nights. They allowed us to get into the room at about noon the day we arrived (a big help since we had a long overnight flight). The hotel itself is gorgeous. The room was spacious and very comfortable. The king size bed was much more comfortable than most hotel beds. The price (230 pounds + 15% tax) was reasonable for London, but did not include breakfast. We had 1 breakfast at the hotel buffet--45 pounds (about $73) for two---way over the top cost wise, then ate at nearby restaurants on other days. The Holborn underground station was only a few steps from the hotel.

We loved this hotel. We were fortunate to be upgraded to the concierge level. The room was large, quiet, and clean. The concierge lounge was one of the largest and nicest that I've seen. The Pearl restaurant (attached to the hotel) was expensive but exceptional. Location of the hotel is well within walking distance of all sites. All in all a great experience.