The Mandeville

Hi, my name is Helder Tembe, from Mozambique, I stayed at the Mandeville with my wife and small baby recently and the experience was good. The location couldn't be better, for eating out, shopping, etc. It's situated close to Oxford St and New Bond St. The negative aspect is that the rooms are TOO SMALL, and the choice in the room service menu is very limited. The choice of TV channels available is also very poor. No sports channels.

The great part was the hotel itself: amazing location. beatiful design/decor from the lobby, bar, restaurant, all the way to the rooms.

The bad part rested with the staff. Our story is pretty unbelievable. Let me preface this by saying that there were a few GREAT people on staff. Unfortunately they were not working when everything fell apart. So first, one night/morning we were awoken at 4.40am by someone violently trying to get into our room. Shaking the door handle, kicking in the door, then running to the next room doing the same thing. We were terrified. And even more terrified when we discovered the man was NAKED and actually was successful in breaking into the room next to us! Imagine being woken out of a dead sleep by a naked man kicking your door in. My husband physically had to restrain the door to keep the man out. I called the front desk in a panic. First, they couldn't understand me because they hardly spoke English; second, once they did figure out what was going on, they weren't concerned. They casually sent someone up to check things out about ten minutes later. He nonchalantly and gently knocked on the room the man broke into and asked if everything was alright. When there was no answer, he just left! OH MY GOD! The next issue was we purchased two tickets to the Original Bus Tour through concierge. As the Tube strike started that day, the buses were off schedule and by the time we found one, we were turned away at the door. The bus driver said the tours were being cancelled due to the tremendous traffic in the city. When we went back to the hotel and asked concierge for a refund, the concierge man wouldn't even make eye contact, just stared at his computer, shook his head and said "nope." Are you serious? WTF. That was the end of that. They sold us worthless tickets and wouldn't even apologize. We travel quite a bit, but have never been treated so poorly in all our lives. This place blows.