Baglioni Hotel London

Dear Guest,

Thank you very much for voicing your concern regarding your stay at the Baglioni Hotel London.

I am sorry to hear that you felt like you were treated unfairly, however this is a policy and procedure that you will find at every 5 star hotel in London.

Although your accommodation had been prepaid we need to take a form of pre authorisation to cover the extra costs that you may incur during your time at the hotel. The £100.00 is to cover the mini bar costs, the telephone and any other additional costs.

I do hope this gives you a clearer view on the way hotel needs to still take a further £100.00 as a pre authorisation upon arrival for all our guests.

Should you like please don’t hesitate to contact me directly and i will be happy to explain the policy in further details.

Kind Regards

Kristin Burn

Front Office Manager

My fiance booked a spa 'day' for us both as a treat and surprise for me in August, on entering the hotel i was very happy as the lobby and restaurant area are beautiful..my hopes were maybe too high. The spa was unclean, smelt of urine in the shower area, staff were awful, my massage was THE WORST massage i have ever had and it left me with a problem shoulder for a few weeks afterwards.

Having returned from this nightmare i felt i had to contact someone to let them know how awful it was...the first time i have ever complained regarding any service. I contacted the hotel manager and let him know how the experience went, he was so very lovely and seemed to really care about his hotel, the people who stay there and their experiences. He invited us to stay at the hotel again in October, which we did, and very much enjoyed. The room was beautiful, the bed was the most comfortable bed i have ever slept in, the staff couldn't do enough to help and the breakfast was lovely (although they forgot the pancakes, but its ok because i was being quite greedy). The only negatives were that there was a large crack in the mirror in the bathroom, the tv in the lounge area didn't work and we missed out on the cocktails in the bar, which looked amazing, as we had a salsa class to go to!!

Other plus points - the tube is nearby, there is plenty of shopping just around the corner, a starbucks, many restaurants, lovely park opposite and if you are a tourist i would say this hotel would give you a real feel of the London you see in old films.

To sum up.....don't bother with the spa....do bother with the hotel and please try a cocktail for me!

my partner and I stayed here once before and had quite a nightmare due to unforeseen circumstances, the hotel offered us a free one nights stay as compensation so I decided to reserve my judgement until I had taken the free one nights stay.

Well I am very glad I waited, we had originally booked a standard room and were upgraded to a Junior Suite, all I can say is amazing, there was a bottle of champagne on ice waiting for us and the most gorgeous chocolates (which I broke my diet for).

The room was very spacious with a walk in wardrobe and a huge bathroom suite, the bed was very comfortable, our only issue was the pillows, the two on the bed were very soft and there was only one spare pillow which was rock hard. I suppose I could have called down for more pillows but the champagne had left me a bit tipsy !

The staff could not do enough for us and were very pleasant and very helpful.

I will definitely be returning to the hotel and I would definitely highly recommend to anyone wishing to stay in a central location.