Premier Inn London County Hall

We had a standard double room but it was large with a good sized shower/bath. It was spotlessly clean and seemed newly decorated. The bathroom fittings were also new. the bed was comfortable and initial impressions were good. HOWEVER: the windows are old with cheap internal secondary double glazing. Neither the original or the new set fitted very well and there was a howling banshee noise for most of our three night stay (it was a particularly windy period). There was no suitcase rest so they had to go on the floor (but there was at least ample room). We couldn't hear any outside noise above the howling wind but the walls between the bedrooms have very poorly sound insulation so we could hear every word of a loudish discussion between our neighbours.

There was no shaver socket and reception ran out of adaptors. Breakfast is good value if you want English but there is a poor choice of continental alternatives - no cheese or cold meats. Breakfast was a bit chaotic - I think they were undrstaffed and they kept running out of items - such as mugs, milk, tea bags etc. However, the staff were friendly and helpful and certainly worked hard.

Generally, we are happy if a hotel produces a good nights sleep and is clean but for the money we had hoped for a bit more.

Stayed here for 2 nights sightseeing in London. Hotel is in a great location, 2 minutes walk from Waterloo Station and close enough to be able to walk to Covent Garden, Trafalgar Square, National Gallery, Tate Modern and Shakespeare's Globe (to name just a few). My initial fears about staying in a Premier Inn were soon put to rest - the room was spotless, the bed comfortable enough and the bedding was cool, crisp white cotton sheets. In the bedroom the only downside was the ferocity of the door closing mechanism on the bathroom which meant the door slammed whenever you went in or out, and no way of dispersing the steam after having a shower. Weird.

All the staff - from reception to restaurant workers were friendly, helpful and smiling. The breakfast was plentiful, I have no complaints about the quantity or quality of food, even at peak times.

Our only problem was late night revelry from our next door neighbours. The downside of a 'budget' hotel like this is that it attracts school groups and we had such a group on our corridor. After putting up with a fair amount of squealing, door banging and people running up and down outside our room we called reception (it was about 1 a.m.), they apologised and I don't know how they did it but they calmed it all down and we had an excellent night's sleep.

I get the impression that they spend a lot of time and money on getting it right for the customer - they have a very smooth operation here and it shows.

Booked this hotel as the reviews were excellent. Was delighted with everything except the breakfast.

We booked an alloted time slot, but still the breakfast was a shambles. Both mornings they ran out of plates, or main items from the cooked breakfast. Because of this queues were ridiculous, and what should have been an enjoyable breakfast was in fact a stressful one.

Would think twice about having the breakfast there again. The price covered "as much as you could eat" but we only managed a small plate, and then could not be bothered to join the cattle market for fruit or top ups.

The hotel was excellent in every other way.