The Trafalgar

Very nice accommodating staff. Went for the bargain room, saw it was small (no problem) and it came with an unobstructed view of an office building. They kindly changed our room and we then had an upper half window with a view of the Eye as long as you stood in a set position with head back and slightly tilted just so. Be sure to check location of room in hotel before booking.

What a great hotel. The location, the staff, the ambiance. You would be hard pressed to find a better hotel in London's west end. It's a Hilton hotel, but you would never know it, other than the high Hilton standards. The roof top bar is the place to be and be seen on a warm sunny afternoon.

The hotel is nice enough, but as another reviewer put it, it has no soul. The daytime staff is helpful and nice, however, once they leave all service ends. The night staff makes it very clear that they do not like tourists and want you in your room and out of their hair by 10:30. The rooftop bar seemed to be a marketing ploy only. While the view is beautiful, the area is tiny, it's often closed, it closes early (last call at 10PM??) and the staff is rude. The lounge in the lobby is advertised as being available to residents of the hotel 24/7, however that also seems to be a marketing ploy. The night staff makes up their own rules regarding what they will serve - rules that changed nightly. At 10:30PM we had a bottle of wine from dinner that we wanted to quietly finish in the lounge. However, they brightened the lights, turned off the music, repeatedly bumped our chairs with a vacuum, sprayed cleaner on our table all around our drinks, the wait staff disappeared and the bald bouncer was rude to the point of hostile. He glared at us with his best "kill-face" trying to intimidate us out of his lounge...this was all at 10:30PM. When we refused to leave, the cleaning staff gave up and went to sleep next to us. They actually slept next to us. Hotel Manager, if you happen to read this, stop by your hotel one night after 10:30 and see for yourself.

On the positive side, the location is great and the room was clean (although our shower leaked from the bottom and covered the floor with water).

Another thing...the internet should be free in a hotel of this calibre. C'mon. It's free in every cafe down the street. Evolve with the times and offer free internet - it's not 1998 anymore.