Royal Park Hotel

My wife and I met our daughter, who is studying in England, for a

weekend in London recently. We had rooms 606 and 607 at the Royal Park

Hotel which formed their own little wing on the main floor, rear side

of the hotel. The rooms allowed us privacy from the other rooms,

privacy from each other when desired and were clean, quiet and well

appointed. Breakfast was served in the room and was a great way to

start the day. Upon arrival, we walked the short block or two from

Paddington Stn. to the hotel and on Sunday morning I walked the short

block or two to Hyde Park to read the Sunday paper on a wonderfully

sunny and warm day. The only suggestion comes from my wife and

daughter and is to advise you to bring your own conditioner.

Otherwise, a terrific hotel to which I would return.

We went to London overnight to see the Jonas Brothers in concert with our 11 year old daughter. Flight was on time, Heathrow express to Paddington and then a 5 minute walk to the Royal Park Hotel. Check in was very efficient and friendly and the room seemed on first glance to be fine. The member of staff who showed us the room took the time to show us where everything was and how the air conditioning worked. She showed us the breakfast card and told us to order our breakfast before retiring that night. We were a little puzzled as to why there was no dining room and that the only option to having breakfast in our room was to have our tray carried out to the tiny courtyard garden. London mornings in June in a shaded area are not that inviting! We only stayed a couple of minutes before going to the concert so didn't take the time to view the room properly. We had a very comfortable looking double bed and a rollaway bed for our daughter. When we returned later that night we noticed that even though the room was well furnished and comfortable, it was very small and, with the addition of the rollaway bed, made getting in and out the bed on that side very difficult. The room was on the ground floor so the blinds have to remain closed for privacy and the view was only of the backs of other houses. The worst part of the room is the fact that the ceilings were not sound proofed and we could hear guests upstairs moving around until after mid-night! A terrible night's sleep was followed by a rude awakening at 5.35am by the guests upstairs (again) getting up and moving around for an hour! Our breakfast came as ordered at 7.45am. The milk for the cereals was missing and had to be ordered and delivered (within a couple of minutes). The croissants were cool and the toast was burned on one side. After the lack of sleep and having stubbed my toe twice on the rollaway bed, I was loathe to complain as I couldn't guarantee a rational mind! After a shower, which had poor pressure, we went to check out. We had booked the hotel with an internet booking agency and had paid in advance, so felt that our complaints would fall on deaf ears. How right we were! The receptionist greeted us cheerfully and asked us how we were. I told her that we didn't have a good night's sleep because of the noise and she said "oh, I'm sorry to hear that, did you have anything from the mini bar"!! Nothing else. Nada. Not a word of apology or an effort to address our complaints. Just, "let me get the door for you", and we were ushered out. We won't be back. L215 for one night for a small room with a rollaway bed and continental breakfast and all the noise you can hear! Thanks but no thanks.

We spent a week in May 2009 at this hotel. From the moment we arrived and throughout our stay, Jose and Katie and other members of the staff took excellent care of us. They provided suggestions for meals, tips for getting around London and generally met all of our needs. The hotel is extremely well located being an easy walk with luggage from Paddington Station and then for daily excursions to the Lancaster Gate Tube station. The rooms are very clean, a comfortable size and quiet. Breakfasts are extra but are delivered to your room. We will definitely return to this hotel on our next visit to London and will recommend it to others.