The Courthouse Double Tree by Hilton
The Courthouse Double Tree by Hilton Adres:
| Adres: |
19-21 Great Marlborough Street, London
London
W1F 7HL
|
|---|---|
| Telefoonnummer: | +44 (0)20 7297 5516 |
| Fax: | +44 (0)20 7297 5566 |
| E-Mail: | info@courthouse-hotel.com |
| Website: | http://www.courthouse-hotel.com |
Locatie-informatie The Courthouse Double Tree by Hilton
| Adres: |
19-21 Great Marlborough Street, London
London
W1F 7HL
|
|---|---|
| Telefoonnummer: | +44 (0)20 7297 5516 |
| Fax: | +44 (0)20 7297 5566 |
| E-Mail: | info@courthouse-hotel.com |
| Website: | http://www.courthouse-hotel.com |
| Openbaar vervoer: | Oxford Circus - Exit the station turning right onto Argyle Street and continue walking taking the first left onto Great Marlborough Street. The Courthouse Hotel can be seen immediately on the left hand side. |
Journey Planner
Wat is hier verder nog in de buurt The Courthouse Double Tree by Hilton?
De nieuwste 5 recensies vanThe Courthouse Double Tree by Hilton
Excellent hotel
Thank you very much for your review on our hotel. My team and I are very pleased to hear that you've enjoyed your stay with us.
In regards to the check out, I will speak to my Reception Manager in order to find out the cause of this waiting time. Please accept my apology.
I look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.
Best Regards,
Raphael Herzog
"Wonderful Place to stay"
Thank you very much for your review, I'm glad you've enjoyed your stay with us. I will share this review with my team as I’m sure they will be please to hear your feedback.
I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.
Best Regards,
Raphael Herzog
Didn't impress me
Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton
to apologize for the frustrations that you experienced during your stay with us.
I can fully appreciate your dismay at the treatment you experienced regarding the room you’ve stayed in and such a situation should not have arisen in a hotel of our standing. Please accept our sincere apologies.
As a result of your feedback and the handover I got from my Duty manager, which I have taken very seriously, please be advised that I have spoken to my Executive Housekeeper and re-training within this area has been highlighted as a priority to avoid a re-occurrence of this nature in the future.
In regards of the issue you had with your Mini Bar, I have spoken to my Room service Manager to make sure they follow their checklist more accurately. The Mini bar was checked but I’m sorry to say that they’ve missed out on the Pringles and this is unacceptable.
I will speak as well to my night manager and investigate this further of why he never got back to you as this does not reflect on the level of service we are providing to our guest in our property.
I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.
Best Regards,
Raphael Herzog
General Manager
Great location. Nicely appointed. Disappointing breakfast.
Thank you for taking the time to complete a review, I am writing following your stay with us
to apologize for the challenges you’ve experienced during your stay with us.
I'm really sorry to hear that you had a bad experience at breakfast and this not up to our standards, I've discussed it with my Executive Chef and Food and Beverage Manager and re training in this area has been highlighted as a priority in order to improve the quality of food and service.
In regards to the room and the maid entering without knocking , I'm really sorry about that and I would be grateful if you could give me the date and the room number in order for me to investigate as I want to make sure this does not happen again. Our standard is to knock 2 times and the staff need to announce their department.
Once again, please accept my apology and I would like to take this opportunity to thank you for your feedback.
I look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future and I will personally make sure that you will have a fantastic stay with us
Best Regards,
Raphael Herzog
General Manager
The Courthouse, convenient,comfortable & charming off Carnaby.
Thank you very much for your review on our hotel. My team will be very pleased to hear that you've enjoyed your stay with us.
I'm happy as well that we manage to change your mind about London hotels and I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.
Best Regards,
Raphael Herzog
General Manager
Bent u een vertegenwoordiger vanThe Courthouse Double Tree by Hilton?
Reageer op recensies
Lees nog meer recensies op Trip Advisor
Over Trip Advisor en Visit London
Let wel: alle opmerkingen, meningen en beweringen die hier worden gegeven zijn geheel onafhankelijk. Zij weerspiegelen niet de mening van Visit London en hebben niets met Visit London te maken.
Sightseeing
Attracties
Hotels
Wisselkoers