The Courthouse Double Tree by Hilton

Thank you very much for your review on our hotel. My team and I are very pleased to hear that you've enjoyed your stay with us.

In regards to the check out, I will speak to my Reception Manager in order to find out the cause of this waiting time. Please accept my apology.

I look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton

to apologize for the frustrations that you experienced during your stay with us.

I can fully appreciate your dismay at the treatment you experienced regarding the room you’ve stayed in and such a situation should not have arisen in a hotel of our standing. Please accept our sincere apologies.

As a result of your feedback and the handover I got from my Duty manager, which I have taken very seriously, please be advised that I have spoken to my Executive Housekeeper and re-training within this area has been highlighted as a priority to avoid a re-occurrence of this nature in the future.

In regards of the issue you had with your Mini Bar, I have spoken to my Room service Manager to make sure they follow their checklist more accurately. The Mini bar was checked but I’m sorry to say that they’ve missed out on the Pringles and this is unacceptable.

I will speak as well to my night manager and investigate this further of why he never got back to you as this does not reflect on the level of service we are providing to our guest in our property.

I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

General Manager

Thank you very much for your review on our hotel. My team will be very pleased to hear that you've enjoyed your stay with us.

I'm happy as well that we manage to change your mind about London hotels and I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

General Manager