Express by Holiday Inn London Wimbledon South

Rooms OK. The water pressure in the taps was terrible - it took several minutes to fill the sink. Shower pressure similarly hopeless and the water was cold........I might as well have stood outside in the rain! It's not difficult to get this stuff right.

The hotel is close to Colliers' Wood tube, which is its best feature. It's very easy to get to Clapham/Balham.

The hotel cocked up the booking spectacularly, managing to charge me twice before we even checked in. The rooms were booked several months in advance. I paid in full in August and noticed that they'd charged me £20 more than the price agreed in the online booking. I called them and they refunded it, blaming human error, but then the next month they charged me again for the same rooms. Their excuse was that a new member of staff had made a mistake. Too many human errors for my liking, and I was surprised that they could re-use my credit card details after the transaction had been settled over a month previously. So my advice would be to check your credit card statement carefully!

I hadn't realised until I encountered problems that HI express is a franchise, so there's no point complaining to Holiday Inn if things go wrong. Your recourse is to the franchisee, who could be anybody.

My advice is to stay in the Premier Inn instead. It's five minutes' walk further from the tube stop, but the rooms are nicer, the showers are warm and they don't mess up the bookings!

Thank you for taking the time to post your positive experience at our hotel on TripAdvisor.

I have already passed on your compliments to our staff. It is always very encouraging for our team to hear feedback from our guests.

We are looking forward to welcoming you back to the Express by Holiday Inn Wimbledon South in the future.

Best wishes

Susanne Said-Bauer

General Manager