Ramada Plaza Gatwick

Stayed for two nights to attend an event in town, so I picked the hotel mainly for its location.

Pros:

1. Good location in close proximity to gatwick and road links.

2. Room was good value (if the price went up during peak times would not be worth it).

3. Clean.

Cons:

1. The hotel charged 'luxury hotel' prices for drinks and food.

2. Car park costs extra even if you are staying at the hotel (L5 a night).

3. Gym is miniscule.

4. Staff seemed very depressed and generally unfriendly. They should be put on suicide watch.

Conclusion:

A tolerable stay considering the above but I would look to stay somewhere else if I had to visit the area again. Usually I couldn't care less about the staff's attitude but the staff at this hotel do have a bad attitude and tend to leave you with a sour taste in your mouth.

We stayed at this property for an overnight stop before we headed to St. Lucia for our wedding and honeymoon. The package included 2 weeks parking.

The hotel itself is fine - the rooms are pretty standard and the food at the restaurant was nice enough - if not a bit pricey for what it was.

One thing I would say is that the breakfast doesn't start until 7am (and this was a weekday) which I found strange considering that the hotel is an airport / business hotel. You couldn't even get continental breakfast delivered to your room before 8am.

The reception service was a joke though. We missed a bus to the airport due to the two gentlemen messing about with our bill and credit cards they couldnt get it right and then they charged us more when we were out of the UK and didn't even had the courtesy to tell us - either by phone or post.

However, it appeared we were misled on about 3 occasions by Ramada employees. My work paid for our room and parking (or tried to) and booked the room on my behalf. Obviously the card is used as a guarantee and it isnt charged until the day of the booking. My company then rang and asked if that card could be charged and was told it would be and changed it on the system.

I then rang and checked this had been set up and was told it was.

I then asked when we checked in and was advised it had been. I then offered over my credit card for extras.

When we checked out they tried to charge my card for everything - I explained and after 40 minutes they corrected it.

When I returned to the UK I had been charged for the full amount after my stay had been completed without notification or receipt.

When I contacted the hotel - they told me that my works card could never had been charged and I was misled all along with no apology.

So - I wont be using this chain again - Previously I have stayed in the Hilton Gatwick and the Sofitel and I'll go back there!

A decent hotel, location is great for the airport and I found it easy to find. The service is a bit impersonal but ok and the food, I had a bar meal was expensive for what it was but that's to be expected as there's little alternative around.