Express by Holiday Inn Gatwick Crawley

As a frequent Holiday express customer I was surprised to find that there is no porter service. Considering it is serving customers from the Gatwick airport you'd assume there would be a porter available to help manage the luggage. Luckily for me the gentlenam on reception , Mr Ashras ( hopefully the right spelling!) , was kind to offer a helping hand.

Overall, the hotel has all the basic facilities you would expect for the price of the room. Excellent hygiene. Great Staff. Close to the airport.

This is not your USA Holiday Inn. Obviously ment for a single night stay to or from airport. Unfortunately we had pre-booked for 4 nights to visit family in the area. The room had no closet, just 6 coat hangers. No chest of drawers, not even bedside drawers, so count on living out of your suitcase. Soap dispenser in the bathroom was empty, so could not take a decent shower. Fire alarm went off at 4am. Continental breakfast was meager and the pastry items were stale. No cable TV, only 5 channels to choose from. No business center, so unless you take your laptop, you can not check email. Front desk clerk suggested we go to a nearby competing hotel and use their free computer!! Fortunately there is a pub across the parking lot (Harvester) and the beer is cheap, so you can drown your sorrows. Otherwise definately not worth $75 per night. Pay a bit extra and get a decent hotel.

Stayed 3 nights.

Rooms are good, clean and functional.

Traveling on business, it was essential to use Internet for email and work related web access. This hotel has a third party Internet provider, called TheCloud.net

Logged-in, entered credit card number, started to use it, and 5 minutes later, internet connection froze. Tried several more times to login, no success.

Tried using a different computer: same results. No access!

Called their customer service number, automated answering system, then got forwarded to a representative, which never came. Their customer service line (TheCloud.net) hung up on me every time I tried to contact them.

Since I was not able to get on the Internet, I could not check my e-mail, and hence I could not see that they were charging me the same amount every time I tried to use it.

To add insult to injury, I contacted my wife to call me from home (US) through the phone, and every time she called, there was a 2 to 3 minute on hold before she was transferred to my room!

Add that to the phone charges!

In all, the rooms were good, breakfast was OK. Room rates were good, but NO INTERNET ACCESS! DON'T EVEN TRY TO USE IT!

Thank you.