The Berkeley

Tre notti senza lamentele. Abbiamo chiesto una camera silenziosa e ce ne hanno data una. Ottimo arredamento ovunque. La cosa migliore e stata la colazione, eccellente. Un sacco di soldi ma ne vale la pena.

The Berkeley was a break from our normal hotel that we stay at in London. The outside was understated but classical and in a great location.On arrival there was no door-man on duty to take luggage or valet park the car. Check-in was smooth and professional. The staff were efficient and courteous. The room was standard corporate hotel fare, but comfortable, with all the normal mod-cons. The bathroom was a little dated though. The Caramel Room where afternoon tea is served and relaxed evening drinks are taken is comfortable, warm and welcoming, and the staff serve a wicked hot toddy, great after a cold night out at the theatre. The Blue Bar on the other hand is cold, lacking in atmosphere and a little uncomfortable. The pool was a let down. It looks great from the photos, and is tastefully designed, but in reality is small and not very functional. Overall, there is not a lot to distinguish The Berkeley from any number of similar city hotels, it lacks an edge or imagination.

Rude, obnoxious, horrendous staff. We were booked into the Berkeley by the staff of The Lanesborough as our party had grown by one and they were no longer able to accommodate our booking. When we arrived the doorman and security man just stared at us until I finally had to beckon the doorman over to assist us with our bags. The doorman and security were horrendously rude and grudgingly agreed to assist us. Not only that but I was so taken aback by their blatant obnoxious behaviour I immediately asked to speak to the Manager. He was even worse and dismissed the complaint as a figment of our imagination. The rooms are comfortable and luxurious but the staff are very, very rude. Throughout our 3 night stay the staff were continually rude, lackadaisical and prone to harassing our visiting guests. I do not recommend this hotel to anyone unless of course you can transport the bedrooms to another hotel. I am yet to understand the reason for the inherent rudeness.