The Mayflower

ATTENTION !!!

Les appartements du Mayflower ont change, l'hotel a maintenant un contrat avec des appartements se trouvant sur Warwick road qui est une rue tres bruyante avec beaucoup de circulation et les appartements sont tres mal insonorises ( pas de double vitrages ).

Nous avions sejournes 2 ans auparavant dans des appartements situes juste a cote de l'hotel dans la meme rue et nous avions ete tres satisfaits.

Quelle n'a pas ete notre surprise de nous retrouver dans un appartement inconfortable et moche : vaisselle insuffisante, frigo minuscule , douche avec un filet d'eau,ET BEAUCOUP DE BRUIT.

Seul point positif: la proprete.

I booked a single room for 4 nights. They have me a room on the top floor. It was the smallest hotel room I've ever seen, smaller than an EastHotel room.

It was impossible to put a bag anywhere. There was constantly noise from the railway. In November, the room was extremely hot even when the window was open. Instead of a duvet, there was a dirty blanket. The walls are paper thin.

I had to cancel my booking after a sleepless night but had to pay for 2 extra nights due to the booking conditions.

In the end I paid L10 more and stayed in a Hilton. Their single rooms are about 4 times bigger than what [--] hotel offers.

We booked our stay at the Mayflower for George Michael's final concert. When making the reservation we were told that we had booked a luxury suite, and looking at the website we were impressed by the hotels offered qualities.

On arrival, we were a little early, we were told our room was not yet available. Not an issue as we were in London. However, when we finally checked in we found we were not in the main hotel but an associated apartment block on Warwick Road. This is where things started to go wrong. The apartment was sparcely furnished (other than the kitchen area for which we had no use for) the bedroom had no room either side of the bed to get in or out of, the chair was broken an worst of all there was no way of shutting out the incredible noise of Warwick Road out of either the lounge or bedroom areas.

Needless to say our stay, thankfully only one night, was much disturbed.

The website desribes the very best fittings within the bathrooms and walk in american type showers. These turn out to be overhead appliances at the end of a small bath! Furthermore, no luxury bathsheets here just 2 small towels and a bath mat.

Do not be drawn in by the wonder pictures on the website as these are not trully representative of the reality (in our case anyway).

I do believe if you are lucky enough to get the room you have booked and are in the hotel, things are much better. Sadly we were not and did not enjoy our stay despite confirming the Luxury Suite booking twice prior to checking in.

We did email the hotel and were responded to very quickly. A small refund was promptly offered too, which compensated the difference in price between apartment and luxury suite.

However, if you are looking for luxury make sure you are not in Warwick Road and request your stay to be in the main hotel only.