The Landmark London

Mi pareja y yo pasamos 4 días en el Landmark en mayo del 2006. La situación es fantástica para tomar el metro y andar alrededor de la ciudad visitando los sitios turísticos. La habitación era cómoda, amplia y tranquila (pedimos una habitación que mirara sobre el patio). No comimos en el restaurante ya que los comentarios que leímos no eran particularmente buenos.

I stayed at the Landmark on the night before my wedding with bridesmaids, and then on my wedding night with my husband.

Considering this is one of London's most expensive hotels, it was a massive disappointment.

On both nights, there were functions in the hotel, so a decent nights' sleep was not an option. On the first night the noise was so bad that we could not only hear it, but feel it throbbing through the floor and vibrating the furniture. We complained and asked to be moved into another room, but it took an hour to achieve this, and the thumping music from the function room below could still be heard.

The room keys failed to work on two occasions, so we were locked out of our room twice, which was a huge inconvenience, especially in the lead up to our wedding as we were trying to get ready in a calm environment. The second time our keys failed to work, the desk staff told us that we'd made a mistake and the room was unoccupied, even though we were booked in to it and all our luggage was in there! All this made our stay very stressful.

To add insult to injury, the hotel refused to let a friend who was also a hotel guest buy us our breakfast as a gift, and staff were really unhelpful.

Also, on check-in, there were no staff available to help us with our luggage, so we had to take our own bags up, which for a 5 star hotel is not what one would expect.

They also charge you quite high prices for internet, which in this day and age is ridiculous.