The Bentley London - The Waldorf Astoria Collection

Stayed for the second time at the Bentley...primarily because of its location (steps from the Gloucester Road Tube Station in South Kensington. My first visit, almost a year ago, was just after the transition to Hilton, so I thought the problems encountered were simply due to the switch and would be ironed out given time.

Unfortunately, that doesn't appear to be the case. The setting is glamorous and elegant, but just doesn't live up to the standards expected of Hilton, let alone their premium Waldorf-Astoria brand.

Rooms are spacious enough (being a HH Gold member, I may have been upgraded, but no one told me one way the other...other expected Honors amenities, apparently, weren't available). Bed was one of the hardest, most uncomfortable I've encountered...I actually had to check to make sure I wasn't sleeping directly on the box spring. Small television (13") with poor cable connection; even when properly closed, the shower door leaked significant amounts of water onto the floor; cord on the hair dryer wasn't long enough to allow me to use standing up (I'm just under 6 feet tall)....had to crouch down to use it.

Service seemed indifferent at best. When I first arrived at the hotel, I struggled to carry my luggage through the door. Even though a doorman was nearby, no offer to help, or even hold the door, was forthcoming. When I checked out, no one at the front desk thanked me for my business or asked what I thought of my stay.

Could be a great hotel in a great setting...unfortunately, it's just not ready.

I stayed at this hotel for the weekend with my husband and another couple. The hotel is just opp the Natural History Museum in South Kensington. It is about 15 mins walk to Harrods.

The service at the hotel was great. I couldn't complain.

The rooms were very regal, as is the whole hotel. The jacuzzi bath was lovely on my feet after a hard days shopping.

Breakfast was lovely! There is the normal buffet food to choose from, but there is also a fine menu selection to choose from too. And this was included in our price!

The only negative thing I can think of was that the bar was expensive... but what do you expect in South Ken?!