London Marriott Hotel Grosvenor Square

I stayed in the hotel for two nights, for a quick city trip to London. From the moment we walked into the hotel we felt we were special, all the staff was extremely helpful and attentive. The check in was very smooth and we were upgraded since the hotel was not fully booked, how good can it be. The room was in the traditional Marriott style, which I personally like. Also the club lounge was looking very good and you can see it is taken care of with great enthusiasm, my regards go out to I believe it was Robin, we got a very warm welcome and a you can tell it is a person who is passionate about his job. I felt bad I had to leave after two nights already, but after my stay in this hotel, Im sure I will be making short visits to London more often in the future, and no doubt I will be staying in this hotel again!

This is an appalling hotel, does not live up to marriott standards, was very disappointed. Had reserved a club room. When arrived at 10pm there was a function on with very loud music. All the club rooms are on first floor. The club room was extremely small, no bath in bathroom, no room around bed to move. The music from downstairs was very loud. We returned to reception immediately. We had to downgrade to a room on an upper floor. This room had not been refurbished since the 70s or 80s. We also tried to book dinnner in either the Maze restaurant or Maze grill for sat night. We were told both were booked out. We couldnt have dinner in the hotel restaurant even though we were residents!!!! On the saturday we returned to the room at 2:30pm and the housekeeping had not yet attended the room. We had to ring for the room to be cleaned, We ordered two sandwiches for room service which were soggy and very unappetising and were charged 40 ponds sterling. We ordered breakfast to the room, we got pancakes, juice and tea, 44 pounds sterling!!! On departure they tried to charge us for the original club room that we never stayed in for an extortionate amount of money. Usually marriott hotels are a safe bet, but definitely DO NOT STAY AT MARRIOTT GROSVENOR LONDON!!!!!

From the moment we arrived to the morning we let we knew we were somewhere special. The doorman let us in and took our bags the warm reception and warm welcome by the staff helped us to relax after our flight, train and taxi journey. The room was luxurious and very comfortable. The location of the hotel for shopping is unbeatable, with in 30 seconds your in Oxford Street. I think my wife returned to the Hotel loaded down with bags at least three times. The executive lounge is a get place to relax and have a drink after a days shopping before getting ready to join in the nightlife of London. Great Hotel, great staff, great location, I'll go back again.