The Courthouse Doubletree by Hilton

Dear Sir,

Thank you for your review regarding your stay at the Courthouse Doubletree by Hilton. I appreciate your positive feedback about the location, our staffs being pleasant and the décor of the hotel.

I am very sorry to hear that you did not like the room that was allocated to you. I wish to apologise on this occasion for the inconveniences this has caused to you. In regards to the bed, we do make sure our bed are very comfortable and thank you for bringing this to my attention as we will look into it and have a full audit of our beds.

I will personally ensure that our staffs are re-trained in certain areas so that they take notice of the fact that guests like you are not disturbed despite having a DND sign on the door. For now, I can only apologise and I ensure you that we will take it with the relevant departmental manager to make sure that such things do not happen in the future.

We are a learning organisation and I appreciate your honesty and I would once again like to thank you for your comments which will allow us to take necessary measures to avoid such situation in the future. We would like to welcome you back at the Courthouse Doubletree By Hilton in the future.

Best Regards,

Thank you for taking the time to complete a review on Tripadvisor and for giving us constructive feedback regarding your recent stay at The Courthouse Doubletree By Hilton.

I would also like to thank you for your positive comments in relation to your stay with us and we are delighted that you have recognised our staffs for the outstanding customer service you received during your stay. Your comments have been passed to the relevant departments as I know they will be encouraged by your remarks.

I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future

Best Regards,