The Courthouse Double Tree by Hilton

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The Courthouse Double Tree by Hilton Dirección:

Dirección:
19-21 Great Marlborough Street, London
London
W1F 7HL
Teléfono: +44 (0)20 7297 5516
Fax: +44 (0)20 7297 5566
Correo electrónico:
Sitio Web: http://www.courthouse-hotel.com

Información sobre la ubicación The Courthouse Double Tree by Hilton

Dirección:
19-21 Great Marlborough Street, London
London
W1F 7HL
Teléfono: +44 (0)20 7297 5516
Fax: +44 (0)20 7297 5566
Correo electrónico:
Sitio Web: http://www.courthouse-hotel.com
Transporte público: Oxford Circus - Exit the station turning right onto Argyle Street and continue walking taking the first left onto Great Marlborough Street. The Courthouse Hotel can be seen immediately on the left hand side.

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The Courthouse Double Tree by Hilton

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Calificación del viajero:

4.0
Basado en 26 reseñas
Núm. 305 del ranking

  Últimas 5 reseñas deThe Courthouse Double Tree by Hilton

Amazing stay !!

My boyfriend booked this hotel as a surprise for my birthday last year, so I didnt know anything until we arrived !! The hotel is lovely and the old cells in the bar are a great touch. Plus the...

My boyfriend booked this hotel as a surprise for my birthday last year, so I didnt know anything until we arrived !!

The hotel is lovely and the old cells in the bar are a great touch.

Plus the basement pool is just what i needed after a day of shopping !

I loved every minuet of my stay and cant wait to go again.

 
5.0
14 enero 2009
by leshyb, England
 

Excellent hotel

Thank you very much for your review on our hotel. My team and I are very pleased to hear that you've enjoyed your stay with us. In regards to the check out, I will speak to my Reception Manager in...

Thank you very much for your review on our hotel. My team and I are very pleased to hear that you've enjoyed your stay with us.

In regards to the check out, I will speak to my Reception Manager in order to find out the cause of this waiting time. Please accept my apology.

I look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

 
5.0
29 junio 2009
by CourthouseDoubleTree,
 

"Wonderful Place to stay"

Thank you very much for your review, I'm glad you've enjoyed your stay with us. I will share this review with my team as I’m sure they will be please to hear your feedback. I would like to take...

Thank you very much for your review, I'm glad you've enjoyed your stay with us. I will share this review with my team as I’m sure they will be please to hear your feedback.

I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

 
5.0
29 junio 2009
by CourthouseDoubleTree,
 

Didn't impress me

Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton to apologize for the frustrations that you experienced during your stay...

Thank you for taking the time to complete a review, I am writing following your stay at The Courthouse Doubletree By Hilton

to apologize for the frustrations that you experienced during your stay with us.

I can fully appreciate your dismay at the treatment you experienced regarding the room you’ve stayed in and such a situation should not have arisen in a hotel of our standing. Please accept our sincere apologies.

As a result of your feedback and the handover I got from my Duty manager, which I have taken very seriously, please be advised that I have spoken to my Executive Housekeeper and re-training within this area has been highlighted as a priority to avoid a re-occurrence of this nature in the future.

In regards of the issue you had with your Mini Bar, I have spoken to my Room service Manager to make sure they follow their checklist more accurately. The Mini bar was checked but I’m sorry to say that they’ve missed out on the Pringles and this is unacceptable.

I will speak as well to my night manager and investigate this further of why he never got back to you as this does not reflect on the level of service we are providing to our guest in our property.

I would like to take this opportunity to thank you for staying with us and look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future.

Best Regards,

Raphael Herzog

General Manager

 
3.0
15 junio 2009
by CourthouseDoubleTree,
 

Great location. Nicely appointed. Disappointing breakfast.

Thank you for taking the time to complete a review, I am writing following your stay with us to apologize for the challenges you’ve experienced during your stay with us. I'm really sorry to hear...

Thank you for taking the time to complete a review, I am writing following your stay with us

to apologize for the challenges you’ve experienced during your stay with us.

I'm really sorry to hear that you had a bad experience at breakfast and this not up to our standards, I've discussed it with my Executive Chef and Food and Beverage Manager and re training in this area has been highlighted as a priority in order to improve the quality of food and service.

In regards to the room and the maid entering without knocking , I'm really sorry about that and I would be grateful if you could give me the date and the room number in order for me to investigate as I want to make sure this does not happen again. Our standard is to knock 2 times and the staff need to announce their department.

Once again, please accept my apology and I would like to take this opportunity to thank you for your feedback.

I look forward to welcoming you back to The Courthouse Doubletree By Hilton in the near future and I will personally make sure that you will have a fantastic stay with us

Best Regards,

Raphael Herzog

General Manager

 
4.0
14 junio 2009
by CourthouseDoubleTree,
 

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