Express by Holiday Inn Gatwick Crawley

Stayed 3 nights.

Rooms are good, clean and functional.

Traveling on business, it was essential to use Internet for email and work related web access. This hotel has a third party Internet provider, called TheCloud.net

Logged-in, entered credit card number, started to use it, and 5 minutes later, internet connection froze. Tried several more times to login, no success.

Tried using a different computer: same results. No access!

Called their customer service number, automated answering system, then got forwarded to a representative, which never came. Their customer service line (TheCloud.net) hung up on me every time I tried to contact them.

Since I was not able to get on the Internet, I could not check my e-mail, and hence I could not see that they were charging me the same amount every time I tried to use it.

To add insult to injury, I contacted my wife to call me from home (US) through the phone, and every time she called, there was a 2 to 3 minute on hold before she was transferred to my room!

Add that to the phone charges!

In all, the rooms were good, breakfast was OK. Room rates were good, but NO INTERNET ACCESS! DON'T EVEN TRY TO USE IT!

Thank you.

It was clean, and basic, I was definitely unimpressed with the front desk, the individual didn't bother to offer a hand with the bags or any thing even though I had more than a few.

I found a baggage cart to put everything on all by myself, he didn't even bother to point it out . So much for common courtesy.

The room was somewhat warm when we got in so I went to activate the a/c. There was none. I thought that I just didn't know what I was looking for ie the switch etc but when I called down to the front desk to ask, he just laughed. So I would venture to say that the hotel while fine for spring, would probably be very warm in summer.

I reread the hotel's site's amenities and where I thought it said that a/c was available, it now indicated that a/c was only available in public areas. Where I had believed internet was available throughout the hotel, it now that internet service was only available after paying an initial set up fee.

So recognize that its pretty bare bones and basic. I've seen better and I 've seen worse. It has one entrance in and one entrance out of the parking lot. So it really is somewhat inconvenient to get to. Just don't expect much and you won't be disappointed.

We were very impressed with this budget hotel. We paid £58 for one night with continental breakfast included. Our room was spacious and immaculate and the staff were very accomodating. There was some road noise, but not so much that we were bothered by it at all. Continental breakfast was good. Overall, a very positive experience. Would highly recommend.