Knightsbridge Green Hotel

We arrived at this property for a three-night stay on the tail end of a UK vacation. There is construction and one-way streets around the hotel, so we had some difficulty locating it. There was no parking lot associated with the hotel that we could find. We returned the car to Hertz after dropping off the bags (we parked in a no-parking zone for 30 minutes or so).

The front desk called us by name as we were the last guests arriving for the day (mid-day arrival...people must check in early there). The front desk staff was efficient, but not too friendly.

Our rate was approximately GBP150/night, which we thought was pretty good for the location and time of year. We were given a room on the 5th floor. It was pretty shabby, and quite different from the photos on the website. It also had two twin beds They have some remodeled rooms, and some dated rooms. We asked to move, and we got a different room that was completely different -- and much more comfortable (plus it had a king bed).

The room fixtures and furniture are okay. The bed was very low to the ground. The air conditioning unit worked very well and was quiet.

In the evening, the owner's son worked the front desk. He was quite pleasant. The Internet service was out for 2/3 of the days, but eventually fixed. Free wifi.

There is no restaurant (although why would you eat in a hotel restaurant in the land of the best Indian food in the world -- perhaps better than India).

The location is great if you want to spend time in Knightsbridge, but expect to walk a bit to the tube if you want to go elsewhere. The location is very close to the Mandarin Oriental, and really great high-end shopping.

I'm not sure if I'd stay here again -- but it's definitely good value.

I would stay here again and suggest it to anyone. The suite and bathroom were large and had charm and were very quiet and dark when needed. My 9 and 11 year slept in the living room and there was lots of storage and space. Amazing to find so much at this price level. The staff were very kind and helpful to all of us. I even left the kids alone one night so they could watch football. Great location, too.

This hotel is marketed on the back of a great photo of ONE of their rooms which has been refurbished and they call it a 4* hotel on that particular website, which it most certainly is not. The other rooms haven't been refurbished (they confirmed this when I asked), and are all dull, shabby, tired, old-fashioned and musty. No hot water in the morning (at all) yet no offer of any discount and no reply to my follow-up letter. I wouldn't complain if they'd acknowledged this in some way, but it's the height of terrible customer service to ignore it. Ridiculously expensive for what it is.