Ramada Plaza Gatwick

We arrived at the ramada plaza on the 4th dec before a morning flight from the south termanal to barbados on the 5th were we would be joining a cruise for 15 nights . we booked an execitive room as it had earley check in 12 pm and as it was the start of our holiday it would make it a bit special after travelling four hours to gatwick and upon entering the the hotel at 12.20 pm it all looks pretty impresive we went to check in and thats were it all falls apart a bit .Firstley we were told our rrom wasnt ready and to take a seat in the bar area 10 mins later the room was ready great and then i enquired about the swimming pool to be told it was out of use now i know this isnt the be all and end all but why advertise such facilites if there not avalibale anway moving on to the room execitive room my eye the only thing exicitive is the price £150.00 a nite with no breakfast a half stocked tea coffee making stand a hair dryer that didnt work and a toilet that didnt flush plus a suppose a small thing only one towel for two of us .The maintenace guy came and repaired the toilet which i think he has done may times before as it took him 2 minuites and guess what 10 minutes later it broke again this was now geting boring so i decided to leave it and reported it on checking out to which the reply was oh well your leaving now anyway .On the plus side the food was very nice room service was speedy the usall high cost but i expect this due to the relation of hotels near airports ect and dont my paying a premium ,what i do mind is paying a premium and getting below par service which at this hotel is very impersonal grotty rooms and facilites they sell you when you book and dont deliver .All in all this is a typical hotel where they get your money and dont care afterwards thanks as i will be traverling to gatwick again in the near future you wont be getting my buissness again my advice is try somewhere else as theres plenty of choice for less or maybe more just dont waste your money on this brand of hotel ....

I stayed here as an overnight in Crawley. Brilliant for the airport. The check in process was simple and the staff were pleasant, the room was clean, and was an excellent size.

I didn't eat at the hotel, apart from breakfast, which was average at best.

Overall, this was an unremarkable stay, the plaza isn't a bad hotel at all, but I wasn't wowed. For the price, I'm not convinced that the hotel is a good value proposition.

Family of 4 stayed here prior to our early flight, our room overlooked the car park and was quite and air conditioning worked well. Family room consisted of double bed, double bed setee and a nice put you up bed with good mattress. (room could have easly slept 5, although I understand they only say 4, but you could sneak extra person in!). Staff were very friendly and helpful, we ate in the bar as the restuarant prices were a little steap. Food was nice. Good start to holiday.