Contact the visitlondon.com Team

Visitlondon.com

To talk to the team, follow visitlondon.com on Twitter, Facebook, and our Visit London blog and chat with us about your trip.

Maps, Brochures and Tourist Information 

Find everything you need to plan your trip on visitlondon.com, the official London website. Here you can download free London maps and guides: transport maps of London, the latest London Planner and the Welcome to London Guide. We do not mail out printed maps and guides as all our London guides, news, editorial and listings are available for free online. 

For more information while you're in London, visit one of London's Tourist Information Centres or download our free Official London Cityguide App.

Travel and Transport in London

If you have questions about travelling in London, including Oyster cards, ticket prices, journey planning, booking a taxi and the congestion charge, please visit the Transport for London website call 0343 222 1234 or Textphone 020 7918 3015. 

Accommodation

See Where to Stay to search accommodation and book online. To book accommodation by phone, call our official hotel booking partner, Expedia. You will need a credit card to book accommodation by phone. Call the Expedia reservations department on +44 (0)203 564 5657. 

Accessibility

See Accessible London

Competitions

See Competitions on visitlondon.com

Update Information About Your Business or Tell Us About Events (Listings) in London

See About visitlondon.com

Advertise

Find out how to advertise on visitlondon.com

Email Unsubscribe

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Booking

If you have booked with visitlondon.com and need help, please use the contact details found on your email confirmation. For more information, see Booking with visitlondon.com: Frequently Asked Questions.

Group Travel and Travel Trade

For more information about groups and travel trade, including booking for groups, please see the official London Travel Trade website. To find a tour guide see Sightseeing Tours of London.

Jobs

Please see the London & Partners careers website. Or explore general information about about working in London

Students

Due to the high level of enquiries we receive, we are unable to respond to individual requests for help with course work. Please feel free to use any of the information available on londonandpartners.com for your school or college projects. For more information about studying in London, please see studylondon.ac.uk.

Comments, Problems and Complaints

  • To provide feedback about London in general, please see london.gov.uk/contact-us
  • To report lost property or give feedback about London travel and transport contact Transport for London
  • To provide feedback about London hotels, attractions and businesses please contact the business directly
  • If you have a problem with your accommodation booking or tickets, please use the contact details on your booking confirmation email

Please note that we are unable to reply to individual tourist information requests by letter, phone or email.