Accessible Shops in London

Canary Wharf

The three shopping malls at Canary Wharf offer an accessible alternative to the high street, with many high street stores, as well as pubs and restaurants, in one location. The shopping centre is step-free and there are wheelchair-accessible loos throughout. Individual store access varies.

Fortnum & Mason

Fortnum & Mason is legendary for its traditional reputation and being the stockists of fine food. Step-free access to the store is through the entrance on Piccadilly. Lifts provide access to all floors and there are wheelchair-accessible loos on the 2nd and 4th floors. There is step-free access to the St James's Restaurant. Ask a member of staff about alternative access to the Fountain Restaurant and the Patio Restaurant. Assistance is available upon request. Wheelchair hire is available, but it is recommended to call in advance to arrange.

Foyles Bookshop

Foyles on Charing Cross Road has been supplying a wide range of books for over 100 years and is home to Ray's Jazz and Café. Audio books are available. The building is accessible throughout and there is a wheelchair-accessible loo. Assistance is available upon request.

Hamley's

Hamley's is the world's largest toyshop and all 7 floors are accessible by lift or escalator. There is a wheelchair-accessible loo on the 5th floor. Assistance is available upon request.

Harrods

Harrods, the world-famous Knightsbridge department store, is largely accessible. There is step-free access to almost all areas of the store and wheelchair-accessible loos are located throughout. A detailed store guide is available at entrances and from store staff. Wheelchairs are available for hire. As Harrods is organised as a series of concessions for specific brands and designers, there is limited central assistance available.

HMV

HMV is a large music store with several outlets in London. The Oxford Street store has step-free access throughout. There are no loos. Assistance is available upon request.

House of Fraser

House of Fraser is a large department store with several outlets in London. The Oxford Street branch has flat and ramped entrances. Lifts serve all floors and step-free eating places are available. There is a wheelchair-accessible loo on the 5th floor. Assistance is available upon request.

John Lewis

John Lewis is a large department store with several outlets in London, which are generally accessible and offer a range of facilities. At the Oxford Street branch, the 7 floors are accessible by lift or escalator and there is a wheelchair-accessible loo on the 4th floor. There is step-free access throughout and accessible fitting rooms are available. Services include hearing loops, large print, wheelchair hire, and free delivery to all local areas. If you require assistance, please ask any member of staff. Typetalk/Text Direct is available by ringing +44 (0)20 7629 7711.
John Lewis access information

Marks & Spencer

Marks & Spencer (M&S) is a large department store with many outlets located throughout London. The biggest is the Marks & Spencer flagship store in Marble Arch, which is step-free via a lift. All floors of the M&S's Pantheon store on Oxford Street are also accessed by a lift and there is a wheelchair accessible toilet on the ground floor. All staff have disability-awareness training and assistance is available if required.

Selfridges

Selfridges is one of London's largest department stores. The entrance on Edward Mews is flat with automatic doors. The floors are connected via central lifts and most areas have step-free access. There is a car park with step-free access to the store on the ground and 2nd floors, which is expensive to use. There are wheelchair-accessible loos on the 3rd floor. It is possible to book wheelchairs at the information desk. As Selfridges is organised as a series of concessions for specific brands and designers, there is limited central assistance available.
Selfridges access information

Top Shop

Top Shop is a large trendy fashion retailer for men and women. The Oxford Street store has 4 floors, which are accessible by lift and escalator and there is a wheelchair-accessible loo in the basement. This shop can get very busy on the weekends and during sales, making it difficult to navigate through the crowds. There is a hearing loop system. Assistance is available upon request.

Waterstone's

Waterstone's on Piccadilly offers a wide range of books, including a large selection of audio books. There is step-free access throughout the shop and a wheelchair-accessible loo. Assistance is available upon request.