Hilton London Tower Bridge

My wife and I made our third trip to London in the past twelve months. Our daughter lives in London which gives us an opportunity to sample different hotels each time we go. In addition, this was also our 37th wedding anniversary, so we were very careful not to book our stay at a hotel where we might encounter "surprises" not to our liking.

Since this Hilton is located very close to our daughter, we decided to book our stay here.

Based on previous reviews of this hotel in Trip Advisor, plus my son-in-laws input, we booked an Executive double for 4 days and three nights.

We arrived at the hotel at about 11:30AM and were immediately greeted by Ms. Megah Singh, who promptly arranged an early check in, and personally escorted us to our room on the 10th floor.

There were no negative "surprises".

The room was spotless, and it had a nice set-up for a bath tub, and separate shower.

Ms. Singh also arranged to have piece of chocolate confection (to die for) with "happy 37th anniversary" written on it.

Nice touch Ms. Singh !!!!!!

We were also glad that we opted for the Executive Double (including breakfast) booking since it gave us access to the private lounge which offers food, snacks, as well as a speedy check-out when you complete your stay.

The English breakfasts were GREAT, and left you full until dinner.

The service was excellent. This includes the dining room staff as well as house-keeping, and most certainly the front desk.

Amazingly, once the staff met you they remembered your name.

This in itself shows you how they focus on every detail to make your stay memorable.

It was unfortunate that our stay was for only 4 days.

Our next trip will be in 2010, and we will most assuredly stay here again

My fiance and I stayed here for 2 nights in October. We had an executive room which included breakfast in the executive louge, afternoon tea, snacks and alcholic drinks from 6-9pm. The Lounge is quite small but is comfortable and provides free internet access, magazines and newspapers, fresh fruit etc.

Our executive room (on the top floor) was nice but perhaps lacking something in terms of wow factor but had all the mod cons you would need. The staff were helful and friendly and when I phoned the hotel in advance to arrange champagne in our room on arrival they even sourced a specific brand of champagne for me that they dont stock - nice surprise and shows that extra attention to detail which can really makes the customer service stand out.

The hotel is in a good location, just a couple of mins walk from the tube station.

The only thing that was a shame is that they tried to charge us for a couple of minibar drinks on checkout which we had not consumed. For that reason I would like to give them 4.5/5 overall.

This is a smart-looking hotel, in an excellent location, with very large, clean rooms BUT ...

they charge £15 per 24 hours for in-room internet connection. I would expect any good quality hotel to provide internet connection free of charge - in this age, it's like charging extra for hot water. And if you must charge, then make it more reasonable - £15 per 24 hours is nothing but outrageous profiteering. There is no way it costs them £15 to run the wireless connection (I pay that per month for my connection at home!!!) so to charge such an inflated price for just 24 hours is pure greed.

Also, I waited 10 minutes at the concierge's desk to retrieve my bags from storage while he continued a telephone conversation - he didn't even have the good manners to acknowledge I was there, make eye contact or mouth an apology for keeping me waiting. Why only one person on this desk? Being a concierge and a head porter are different jobs - why is a concierge dealing with lengthy theatre and restaurant bookings also the one in charge of the left-luggage store? I was in full view of the reception desk while I waited and waited and waited and not one of the three reception staff had the manners to come over and offer to help me while the concierge was otherwise engaged.

These are small things but so irritating in a hotel when they have got other things so right.