Hay's Galleria

Situated just opposite the London Dungeon, this is an attractive development on the riverside on the site of an old tea wharf. The centrepiece is an arched courtyard with a remarkable working sculpture of a fantasy ship in the middle. There are good views of HMS Belfast and Tower Bridge from the river frontage, and a few pubs and restaurants. Most of the shops have flat access and there are some stalls. What is disappointing, is that the new Horniman pub and Wall Street restaurant have split levels. The planning permission regulations don't seem to work somewhere along the line. On the approach to the Galleria there are some cobbled roads (presumably left to retain some of the original character of the place). There is an overhead walkway from London Bridge station with a lift (Door width 75cm) at the end to bypass the escalator and steps. The lift is called via an intercom system. Around the Galleria there are ramped bypasses to all the steps, though they're not always obvious. There's one eating place (Cafe Rouge) with flat access, and the upper, rather cramped parts of the Horniman pub, are step free. There are -5 steps to the bar, or -2 through a side entrance. The situation over toilets would be laughable if it wasn't so infuriating. There are three wheelchair toilets on site, one inside, off the reception area of Counting House (near Tooley Street), one off the reception of Shackleton House (to the right of the four curved steps in the centre) and one ostensibly public one, with a green door, to the left of the four curved steps and close to the Cafe Rouge. The problem is that you'd never know they're there and the public wheelchair toilet (Door width 75cm+ Side transfer distance 75cm+) is kept locked, with the key at Shackleton House. It is not signed or indicated - and it's not used (quote from staff on site). To use a toilet, ask one of the security staff or go to Shackleton House.