The Landmark London

I booked three rooms here for my twin daughters 21st birthday party. We booked a pod on the London Eye with food and wine. Highly recommended, but that's another story.

I have used the Landmark on several occasions. Location is excellent, directly opposite Marylebone Station. Check in was efficient. Rooms were comfortable. The porters were very slow delivering bags, but the duty manager chased them up and a complimentary bottle of champagne helped us enjoy the wait.. We were disappointed to be told that the bar would not allow children (this was at 18:00). We were meeting other guests before moving on to the Eye and I was winding up for a big argument (my wife was hiding behind a pillar pretending she was not with me) when another manager charmingly offered to set us up with drinks by a large fire in one of the lobby areas, which took the wind out of my sails. We ate in the restaurant later, which was fine, as was breakfast the next day. Highly recommended, especially if you can get a deal on the room. Check their own website.

The landmark is without doubt one of the best hotels in London, but i am afraid greed has taken over. I had not stayed for a number of years but saw drastic changes. Most of the staff at the hotel i have got to say are very nice, however the reception staff are not. They are judgmental and uninformative with a arrogance second to none. In comparison with the lovely staff that greeted us for breakfast you would think a different hotel.

We stayed on a room with breakfast basis and was told champagne would be in the room. We told them at reception champagne not supplied as offered and they said oh well we can't do now?? However the breakfast was lovely and would recommend it. The room booked was executive and did not disappoint spacious and very clean.

We drink a barley hot drink and could not make due to not supplying tea and coffee making to the rooms. We asked at reception if a kettle was available and was told most of our guests do not mind paying for drinks! I was made to feel uncomfortable asking for a iron to be brought to the room, as they advised me usually our guests let us do the ironing for them. We asked for directions to the pool and was told the pool is chargeable we only asked for directions!

I will always respect money and never let myself get caught up in the world that money is nothing. The Landmark only wants to attract people with more money than sense and if it is not careful will go to far. This is a shame as it is such a beautiful hotel.