The Richmond Hill Hotel

We had an amazing 2 days at this lovely hotel. The reason for the visit and stay was a family birthday. We all met up at the hotel to find our rooms ready early and well above our expectations. The use of the leisure club was afantastic bonus. For the duration of our stay we found the staff not only friendly but very helpfull. From the efficient recieption staff to the porters who helped with baggage. We also used the hotel restaurant for our celebration dinner, The food was superb thestaff again were very effiecent but not over bearing. They even held back our Cake untill the precise time we had asked to have it brought out. I have to say overall the whole exsperience was a joy.

WE WOULD HIGHLY RECOMMEND THIS HOTEL TO BOTH FRIENDS AND COLLEAGUES.

Many thanks again Richmond Hill Hotel.

The free car park outside the hotel is welcomed and overall although a quick stay, was pleasant if not enjoyable. The check in was quick but no information about what the hotel had to offer was given at reception. No newspapers were offered as you would expect with a four star hotel and the welcome from the staff was cold if not non-existent. If you have more luggage than an overnight bag I would advise you to take the stairs as the lift is very small and only enough room for yourself and a bag.

I had a single room and it was well decorated with a modern but traditional twist. Room facilities were comprehensive and in keep with the design of the living space. The bathroom was again appropriately designed and decorated and was immacuately clean with an extremely powerful shower. The hot towel rack however did not work. Great t.v although improved aerial reception is needed and there were very few freeview channels available. Overall a good nights sleep in a comfortable and good sized bed.

Due to business requirements, I managed to eat in the restaurant with a client and although an unusual layout, did fit in with the theme of the hotel. The waitering service was inconsistent and the fact that no bread rolls were served was dissappointing in a Rosette standard restaurant. The food was as expected and of a high standard although it did not excel.

The room service breakfast was dead on time and well presented by a courteous waitress. I got what I had ordered and a vast amount more ranging from a full cooked english, toast, fruit to a continental ham, cheese and pastries. Although it later transpired they tried to charge me for both when I had only ordered the full english. What made this worse was that breakfast was already included in the room bill I had paid on arrival.

Overall, the quality of products on offer from this hotel is of a high quality but the quality of service could do with some improvements and a more personal recognition of guests and what they have been offered in terms of deals would be of great benefit to the Richmond team.

I would stay there again to experience it for a second time and would happily take the missus for brownie points.

stayed 3 nights and loved location near park with pleasant mile walk to station. reception pleasant on arrival. room small but clean, bed fine.

the faults .. room ok but bathroom not up to 4star class, tired and basic. sound insulation from room above non existant. chamber maid very nice but took our bathroom towels away twice without replacing them and failed twice to replace milk/coffee satchets. Not big problem just few extra trips to reception !

All in all could recomend this place as long as you get some sort of deal on room rate because it's nice but not 4 star.