Eden Plaza Hotel

We have just come back from London where we stayed 3 nights at the Eden Plaza hotel. We chose this hotel as we stayed there in May 2002 and were happy with the location, how clean it was and because they had a good continental breakfast that was included with the room. I was disappointed when we arrived at the hotel (after travelling for 12 hours ) to be told we couldn't check in as we were 1 hour too early. When we finally got into our room we were both disappointed to find out that the shower room walls were so dirty looking (the grout was black) that we were debating whether or not to use the shower. The walls in the entire hotel room looked like they needed to be cleaned and one of the tv's did not work which wasn't a big deal but when you pay almost $300.00 (Canadian money) per night. Also, the continental breakfast didn't have half of the items included as the last time we stayed there. All in all, for the price per night, we will find a different hotel the next time we are in London. Kim C. New Westminster, BC, Canada

It is the worst hotel I have ever been to in my life, by far.

Very dirty for the first place. I did not dare to sit on the toilet, and going barefoot in the room would have been equal to suicide.

The room was extremely small, and practically all furniture and equipment were in a ridiculous condition. The door of the room could not be closed.

Their website is misleading. It shows the image of a decent, clean hotel, which is by far not true.

The receiption was okay, but seriously, who cares about the receiptionist being kind if you would not let your dog sleep in the room you received.

After like 20 minutes we decided to check out. Fortunately, there are plenty of decent hotels around. We did not even care about the financial loss our decision caused.

I stayed in this dump for 4 days . It looked O.K. when I checked it out on the net before I left for my trip, it looked good from the outside, but what a shock when we were shown our "rooms"!

I had to change my kids room 3 times on the first night, we moved 2 times before we found something that wasn't too small, filthy, hot, noisy and semi-sanitary. Dirty walls, holes in doors, filthy carpet, no A/C, tiny rooms,lousy showers(my kid's room had leaks from the tiling which washed dirt onto the floor) and very noisy from the traffic.

We left for 4 days, but unfortunately it was all too hard to change our final booking for 1day back there before leaving the country.

Will be complaining big time to the travel agency very shortly.

My advice is don't even contemplate renting at this hole. I have stayed in much better youth hostels!