West Cromwell Hotel

Having read previous reviews on this website we were nervous about staying here. Fortunately for my friend and our two daughters this hotel was very nice and staff very friendly. Nothing was too much trouble. The room was big, warm and basic but spotlessly clean. Its very close to Earl's Court tube station and close to all the amenities we needed.

I’m extremely disappointed with the West Cromwell Hotel management and services. I’ve arrived at 11.00 am of the 1st July after having booked a single room with private bathroom for a fare of £60.

The prices reported by the West Cromwell Hotel on the advertisement were: up to £ 35 for a Single room with private bathroom, £ 50 for a Double room with private bathroom, from £ 65 to £ 70 for a Family room with private bathroom; on the base of this information I’ve chosen the hotel (it was a trick?) and I thought to be in a very large room.

When they’ve permitted me to access to the room B1, I find something unacceptable: it was an underground room, extremely tiny, with a window in front of a wall, with a single tiny bed, without a wardrobe or something similar where to put may clothes (maybe in their idea I had to put my clothes on the floor, under the bed because it was the only floor available). Indeed a not decent room!!

As first thing I asked to the reception if it was possible to change the room because it was not acceptable for me (I’m in London often and I never found something like this in the same hotel category). They said me that it was not possible and so I was forced to look for another hotel and so I did it for all the afternoon wasting my time (warning the receptionist that for this reason I had to leave the hotel the day after).

So I wasted all the afternoon finding another hotel and all the day on this issue.

When I came back at the hotel in the evening I found a man extremely rude that has threatened me to charge £ 120, if I decided to leave the hotel. My compliments for the hotel policy!

In his mind the notice of a cancellation was due 48h (on the website is clearly reported that is 24h) before arrival and I had to stay in the indecent room!

But it was not a cancellation, I was forced to leave for the bad service! And the receptionist and that Hotel manager are not able to understand the little difference.

After the threats I warned the rude man that he was doing something illegal (and that I had to report this to the authorities) and I had the chance to speak at phone with the Hotel Manager, so I paid only £56. But I’m still claiming against the Hotel for a refund for the very bad service and all the additional costs I’ve incurred for this problem during my stay in London.

Stayed there for 4 nights for shopping and visiting friends.

The location is very good, as it's a short walk to earl's court tube and there's a bus stop right outside of the hotel, as well as a 24h Tesco 100m down the road.

The staff were very helpful and polite with any issue I had, no matter what time of the day.

Clean rooms, nice bathroom and TV w/ cable.

The rooms are small (but this is common in central london), and the sink was clogged, but they switched me to a bigger and nicer room at no extra cost. There is some traffic outside the window of some of the rooms, and sounds travel easily through walls, though I didn't mind as the stay was cheap anyways.