Park Hotel

it was a hell hole...... no water in the shower, spoke to man on reception said it took a while cos we were on 4th floor a while over 1 hour 30 mins later still no water not even a trickle. not the most helpful staff. after big discusion said would move us to another hotel only if we paid the difference. not even a sorry from them for inccoveniece

finally refunded some of the money only after going on about the cancellation policy... i don't think its to much to have running water in a shower....

fire door on TOP floor blocked no other way out if there was a fire we woulda been toast....

don't think its a safe place wouldn't even let a rat stay there!!!!!!

Very tired decor. No hot water. Cold water leaked onto bathroom floor. Bare wires in LIVE light fitting! Loose stair carpet. Fire escape door used to store vacuum cleaner. Hope they are well insured as it is a disaster waiting to happen!!!!

The standard of this hotel was completely unacceptable. I had no choice but to leave after the first night. The issues I encountered were as follows:

CLEANING

The hotel was generally unclean, and the room I was given (# 7) in particular was filthy:

1) The balcony outside the room was littered with cigarette butts and other rubbish

2) The carpet in the room was soiled, shabby and had not been vacuumed

3) The draws of the bedside were covered in stains

4) The bed linen was torn and stained

5) The room had a stench of dampness

6) Due to concerns regarding cleanliness of the room, I felt uncomfortable about the hygiene risks of using the bed. Instead I kept my clothes on, covered the bedding with spare clothes and slept rather uncomfortably in that state.

7) The floor, hand basin, toilet and shower unit in the bathroom so dirty I was not able to make use of the bathroom at all.

MAINTENANCE

The overall standard of maintenance of the hotel and my room (# 7) was very poor:

1) There were large holes punched in the walls that had not been repaired

2) The plumbing made an extremely loud noise for at least 2 minutes after I or occupants of other rooms flushed the toilet

3) The wardrobe unit was flimsy, unstable and had folded up maps jammed underneath it to prevent it from falling over

INTERNET

WiFi internet service was offered at 3 pounds per day. This worked well on the first evening of my stay, however on the following morning it was impossible to access the internet, and shortly after the WiFi router was switched off altogether by the person on duty at reception. Note that there are other free WiFi internet services with good signal strength that can be accessed from the room I was staying in. It was from there I made a booking for another hotel which is less expensive and much nicer.

BATHROOM

In addition to being unclean, the bathroom was dilapidated and extremely small. Sitting on the toilet in an upright position was impossible as the hand basin was located in such a position to prevent this. The shower unit was big enough for a small child at best, not that I would not subject a child (or anyone else) to using the bathroom in the first instance.

RUDE SERVICE

I encountered several problems with the person on duty at reception:

1) He accused me of over-using the WiFi service and causing it to fail (anyone with any technical knowledge of internet technology would know this is a ridiculous accusation)

2) He demanded that I "SPEAK LOUDER" when discussing the issue of payment for the WiFi service. Note that I had concerns about the reliability of the internet service when I checked in due to the shabby state of the hotel reception area, and was provided the access password in advance to ensure the system would work. The "SPEAK LOUDER" incident occurred after the WiFi service had stopped working.

3) When I enquired as to how long it would be before the internet service would be restored I was given the response "I don't know". I asked whether it might be an hour, the morning, the day... still the answer was "I don't know".

4) When checking out I attempted to advise the manager of these issues. He spoke over me and never gave me the opportunity to explain my reasons for checking out early.

BREAKFAST

Breakfast was offered for 2 pounds. All that was available was corn flakes, rice bubbles, orange juice, coffee, bread and some spreads. It was poorest breakfast I have ever seen, let alone for a hotel.

DEMAND FOR FURTHER PAYMENT / REFUND REFUSAL

When I informed the manager that I was leaving, he demanded payment for the WiFi internet service (which had failed by this time) and the breakfast (which as stated above was completely unsatisfactory). The manager stated nonetheless that I should pay for these services.

Furthermore, even though the manager was fully aware that no refund was available upon early checkout for the remaining two days booked, he stated that I should contact expedia.com to seek a refund. This was an obvious, outright and extremely insulting lie. Given the hotel had received payment for the following two nights of the booking, the WiFi service had failed, the breakfast was unacceptable and I had paid for two unused nights of accommodation I refused to pay for these services, and even then felt very much ripped off!

SUMMARY

In the country I come from (New Zealand) this hotel would be closed down on the basis of both poor hygiene and unfair trading practices. I hope no one else has the misfortune of booking this hotel.