Premier Inn London Euston

When choosing our hotel we checked out reviews here and were a bit concerned to be honest, but felt that when it comes to Premier Inn you pretty much know what you're going to get... how wrong I was, I got so much more and then some!

We had informed Premier Inn Euston that we would arrive after 8pm and were driving from Glasgow. At 11pm reception called to make sure we were okay. The reception was warm and welcoming and they guy on reception acknowledged the kids and gave them a couple of kids packs containing crayons, some colouring in and a little book. He told us about the 'good night sleep guarantee' and made sure we knew when and were to get breakfast.

The room was fine for our needs, not smelly, not damp. Carpeting was a bit worn and had a couple of cigarette burns from the days before the smoking ban, but nothing more than you would expect from a busy city hotel and nothing alarming or unsanitary, just regular minimal wear & tear).

Our room was on a corner and overlooked busy Dukes Road, but we were not disturbed at all by the traffic noise (windows are soundproofed).

I did ask for an extra pillow on my way out to sightsee and when I got back found they'd given me 2.

The room had a safe, which could be activated by reception at a cost of £1.50 per day, this I was the only thing I wasn't happy about, I felt that it should be free as essentially we would be protecting our valuables from people with access to the room (ie staff).

Breakfast was £7.95 per adult, with up to 2 kids per adult dining free. It was 'all you can eat' and if Premier Inn withdraw this offer due to my kids eating them out of house and home I can only appologise! Breakfast was exceptional, self service with cooked and continental available. There was plenty of it despite it being busy and it was all really good quality (Lincolnshire sausages, extras like poached/boiled egg or porridge available on request). There were plenty of staff on hand making it run smoothly, topping up and clearing away. The kitchen was visible to the public from the dining area (always a good sign in my book) and was immaculate.

They have a dinner offer too which we didn't take advantage of, but we did order some nibbles and drinks and took some up to our room (which Premier Inn is happy for us to do, so no sneaking around!)

All staff were friendly, well presented, polite and smiling. Even in passing they would say hello and if approached for any reason they would end all contact by asking if we were happy with our stay and if they could do anything else for us. There was internet access available in reception (20p per minute, or you can have wifi in the room), but printing was not available. I advised the reception that I wanted to book something online and print tickets off, she gave me their email address and asked me to email the tickets to the hotel and she would be happy to print them off.

They also have a mobile phone charging facility in the reception area which we never used.

We had planned to check out on Saturday morning and go to friends 45 min drive away, but decided just to leave on the Friday night instead. The receptionist asked if we were unhappy with them for any reason and seemed genuinely concerned we were leaving early, I reassured him that we had really only needed a base for Friday and had no reason to stay over so were just heading off to our next destination early.

There is parking available, but only something like 16 spaces so it was disappointing that we couldn't book a parking space at the hotel as we drove for 7 hrs, but there was ample parking nearby at Euston Station less than 5 minutes walk away and (stopping outside the hotel to drop me and kids and luggage off while him indoors parked) was not an issue as the entrance is on a side street off busy Dukes Road.

To be honest I had hoped to get a cheaper deal on the room, but on reflection it was good value for money as we had no hassles whatsoever and I'd happily pay the same again.

To anyone considering staying here I would say GO FOR IT... there are some negative reviews on here about this hotel, but I'd urge you to bear in mind that people tend to only want to share if they have something negative to complain about, which is why I've come on here to let you know about our stay. I honestly couldn't be happier with Premier Inn Euston, whatever they're doing, they're doing it right and other hotels could learn a lot from their service.

The location is good as it is situated near Euston Station although it faces a very busy road , therefore, you have to get used to hearing the police and fire sirens throughout the night. Our family room was small, well equipped but very smelly and damp. There was water running down the windows and black mould surrounding the frames. The bed was damp and when we got home and opened our luggage the smell from our clothes was awful. You also have to be up early for breakfast as there was large queues on both mornings when we went down at 10.00am.