Capital Hotel

My wife and I have stayed here several times and always enjoyed it..but on a recent visit she checked in a few hours before I arrived..we always have the same room so I was a little disappointed when I was told we would be in another room....BUT we had been upgraded to a wonderful large suite! We could not have been happier..and of course everyone at the hotel was incredibly helpful...I find nothing is a problem at the Capital..ask and it shall be done!.from the initial e mail requesting a room to our trip back to LHR it could not have gone more smoothly. Keep up the good work!

First impressions are always important. Ours were that the service was excellent, the staff were all friendly but the hotel's decor was dated and even depressing.

We stayed in a junior suite which was not large but certainly adequate. On entering, we were confronted by dark green wallpaper and dark furniture with relatively poor lighting even though there were two sets of windows. The air conditioning units were very old fashioned, having vents coming out of a console below the windows rather than being fully ducted through the ceiling.

The main bathroom (there was a guest basin and toilet near the front door) was a real disappointment. There was relatively little storage space for toiletries, and no mixer taps which meant that you had to fill the basin with hot and cold water coming from two different taps. Every woman's nightmare of wooden toilet seats and shower curtains were also evident. There was no shower stall so a climb into the bath tub for a shower was necessary.

Breakfast in the dining room was self service with hot supplements served by the kitchen. It was expensive and not particularly extensive.

The service, as mentioned, was good, with the staff being friendly and helpful but, alas, this will not win us back.

Just came back from a lovely stay at the Capital - where to start ? The location itself is fabulous for shopping (Harrods,

Kings Road, Knightsbridge etc.), but while being right in the

center of all, the rooms and the hotel itself are very quiet - no

streetnoise. Had a very nice, typically cosy english room, and was delighted with the wonderful Molton Brown products in the

bathroom. The staff earns 5 stars for being helpful day and night (special thanks to reception + concierge staff in the evening

for making my special and unusual wish come true...) and for always being attentive and present in a discreet way.

Definitely will go there again, as soon I have to stay in London again !