The May Fair

I had chosen this hotel just for the position and for the good report seen in Trip Advisor but unfortunately was a terrible experience.

Though a friend i booked 2 normal room because an upgrade was promised due to big avaibility of the hotel. Instead no upgrade at arrival despite a Silver card of Gold Point Plus showed at the check in.

At 4 pm, one of the two room was not ready, the luggage stand 20 minutes alone in the lobby, and after 15 minutes they gave as the 350 room (one of the worst and smallest). The room was small and noisy in the night (3 floor just in front of Nobu and other clubs and restaurant).

They didn't clean the day after because we forgot to use MAKE UP ROOM botton, and when we did at 8.30pm was too late.

The last day we ask a late check out at 3pm just for one room to leave our luggage and use bathroom but they asked 20 GBP each our.

Finally, just 3 lifts,always busy, often the key card wasn't working. A man who worked there said that always happens.

Forget it if you are looking for luxury and enjoy other hotel in this wonderful city

Having wanted to stay at this hotel for many years I finally got the chance. I had looked on their website to enquire about rooms and prices. Not understanding how to book a twin deluxe (I could only see superior twin) I called the reservation directly. I told the person on the phone my wish and told them I needed a twin room (I would have been visiting with my father). I was told the price would be £722.20. A double Deluxe would have cost £488 and once I asked why was there such a steep difference in price when only two people would be staying in the room (eg like a double only the fact I wanted a twin room) I was told very rudely and abruptly that, and I quote "well if you can't afford the price I have stated why are you interested in staying at this type of hotel" and the phone was put down on me.

I have been extreamly upset about the comments. I no way was I ignorant or angry towards the member of staff (whose name I cannot remember as I was so shocked at the time) and I did not expect to be spoke to in that way. I have stayed at Radisson hotels before and never had any troubles but this has extreamly upset me.

If you want to stay at this hotel you better let the Hotel see your bank balance first as they don't seem to want "other" people to use their hotel.