Reem Hotel

We were told on arrival we had been upgraded to a triple room and this would be of no extra cost to us THANKS !!, The room was a disgrace dirty bed linen, stained carpets all over the hotel, very small room for 3 !! Water stain over carpet outside of bathroom that was faded and worn. No hot water knob on the shower BUT that was ok as the cold water was HOT . One member of the breakfast staff was rude unhelpful, wiped tables with a cloth picked up off the floor. The double bed was in fact a 3/4 bed and very very hard.

The reception staff were friendly and polite but i wouldnt use this hotel ever again,alot of staff didnt speak good english andthe hotel was embaressing to what other countries provide for the same amount of monies.

Everything else about our trip was excellent , just not the hotel hope the management listen to their customers/

After reading this you'll wonder why we would stay again. Firstly, let me say that the hotel is clean and comfortable

OK, where to start. We had a 5 night stay booked, Sunday to Friday. We had chosen not to have their breakfasts as we wanted to be out early to explore and breakfast in one of the local cafes. On the first morning we woke to find a colony of small ants on the dressing table. Not many, and they were confined to the one area. As soon as it was reported, (8am) we were immediately offered complimentary breakfast and assurances that the problem would be resolved by the end of the day. It was.

During the course of that day however, the taps in the en suit were changed from a dual tap to one that operates from a single control. Fair enough, as the previous taps were slightly loose. Problem was that this rendered us without a plug for the sink. No problem, shower was fine, until we realised that during the plumbing process, only HOT water remained in the room (including the toilet!!!) Although this was only from the third day

We had assurances that the problem would be resolved on the Tuesday, Wednesday and Thursday. On leaving the room this morning, the problem still existed. We were offered a room change during our stay but, we left the room every day at 0845 and didn't return til 2300, so didn't see the need.

We were offered a FREE complimentary breakfast all week which was fine and suited us.

The room was very small but clean and comfortable. The staff were extremely friendly and the location could not have been better. Only 10 minutes walk from access to Central, District and Circle Underground lines (1 stop from Paddington).

For all of the issues we experienced we had a lovely stay and feel sure that what we experienced is not indicative of what the hotel is like. If returning to London we would certainly consider this hotel in future, and thats because of the staff and location.

For a holiday on a budget, in a great location with friendly staff, then you could not do much better

I had turn-by-turn walking directions from Bayswater tube station. There are so many Princes Streets that we got lost and couldn't find the hotel for 20 minutes! But we finally found it and were pleasantly surprised. The very friendly desk agent gave us the key to number 14. The room as the normal size of any other London hotel room. There was a small television with about 10 channels, a coffee maker with coffee supplies, and a large window that opened. The loo was sufficient, but not well-ventilated. Therefore, there were small bits of mold on the ceiling. This really didn't bother me as we were only there for one night. There is a computer for guest use in the lobby, but wireless Internet is charged. The tube is only a 7 minute walk, which is perfect for the holidayers. Near the tube station are Cinnabon, McDonalds, and several markets. Also, there is a nicely sized shopping centre. Between Bayswater and Queensway stations is a bowling and ice skating centre!