Ascott London Mayfair

For the price I paid, I don't think I got the quality I was expecting. I paid L165 per night for a studio and stayed for 4 nights.

The hotel is supposed to advertise free high-speed internet connection (wired) and also a wi-fi (wireless) connection. However, there was no wireless signal in my room on the 4th floor. The the wired internet in my room did not work. I made a complain but the wanted me to be in the room to fix it. I was here for work, I did not have time to sit around in the room during normal business hours. I ended up coming down to the lobby to use their really slow wireless connection.

- For one morning, Wednesday, the shower failed to produce hot water.

- The hotel controls heat/AC centrally, and has no ability to adjust the temprature if the temparature outside changes. For e.g if today it is 9oC, they will call a technician to change the thermostat centrally to start the heater. Say, in two days the teparature rises to 18oC, the heater keeps running, and you end up sweating in your room. Then they recommend you open the windows, which I did, and had to cope with the street noise from passing traffic.

The place is about 10 min walk from nearest Tube station Green Park or Bond street. I prefer to walk to Bond street in my case.

The area is expensive, so I will not complain about smaller room size. Staff is polite but not much use and were unable to fix my problems mentioned above.

The shower gel ran out but they did not bother to replace it. I called it to their attention. Good hotels make sure they replenish that. I did not like the towel quality either. The shower runs nice and hot, but difficult to operate.

Room was clean.

Had this place cost me L78, I would say it was good hotel. But for the price, you need to get quality which was missing.

My previous stay at L199 per night at Langham was very pleasant. That place is more professional and well managed. But they do charge L20 extra for the internet. So thats extra L50 per day, I saved here, which I guess makes it all worth it.

I would try Club Quarters at St. Paul next time. Its only L120. For that price, I can live with slightly poor quality, if at all.

We stayed in a deluxe 1 bedroom apartment for a week from 25th April - 2nd May. After much research and trepidation, I decided to take the chance - simply by the name of the Ascott as they represent luxurious living.

Our apartment was spacious with a decent size bedroom and living room. 2 TV's and a DVD player alongwith a library of movies to chose from. The kitchen was adequate with a 4 burner gas hob, kettle, washing machine etc. What was a nice touch was that they had stocked the kitchen with a starter pack - Coco Pops, Milk, Butter, Jam and biscuits! I thought that was very thoughtful as we arrived quite late and were starving - so we atleast had something to eat...

The bathroom was small, but convenient. Shower was good and strong, toiletries were L'Occitaine... Maid service was excellent.

The best part about the Ascott was the quiet little lobby. in fact, it was wonderful as they have an honesty bar, well stocked - where we had many meetings with our customers, who were pleasantly surprised at the lush surroundings.

Tucked into a little street in the heart of Mayfair, it is a little paradise in very busy and expensive city - with a touch of home.

Broadband and breakfast is free - what more can anyone ask for? I shall certainly stay there on my return... 5 stars to the Acott. The only minus point was the attitude of the receptionist George - who is capable of being downright rude and discourteous.

Small price to pay for such a fantastic overall experience.

Lovely helpful staff, pleasant reception area with bowls of red apples and an honesty bar. Booked 1 bedroom apartment - for up to 4 people. 1bedroom and a bed settee in sitting room. Funtional kitchenette - well equipped. Dining area with beautiful orchid on table.Large comfortable bed,lovely towels and waffle robe. Continental buffet breakfast plus can boil eggs.Situated round the corner from the Dorchester Hotel. Only criticism is that the bathroom while adequate, is in my opinion, due for a refurbishment. Shower difficult to control.